Program Manager, Global Logistics ICON

Description

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where employee ownership and accountability lead to meaningful results. The Amazon University Talent Acquisition Team (AUTA) is looking for ambitious graduates to join us at the heart of our core consumer business. Amazon Merchant Services covers all third-party merchants’ activity related to selling on Amazon as well as the specific services and products we offer to help develop and grow these sellers. As a Program Manager you will have responsibility for the growth of Amazon’s third-party merchants across a variety of different product categories and from different countries.

Key job responsibilities

• Facilitating relationships with third-party partners and internal customers

• Identifying operational gaps in new offerings and proposing operational requirements for new projects

• Resolving customer impacting issues with technology teams

• Interfacing with business and technical customers, gathering requirements and producing data-driven analysis; partnering with internal teams to support new products or functionality post launch

• Developing metrics for assessing performance and trends

• Conducting dive deeps in all areas of your product responsibilities

• Demonstrating significant annual efficiency improvements

A day in the life

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Basic Qualifications

• Graduated in the last 12 months

• Studies within Engineering, Commerce, Business administration or similar field

• Experience in program or project management with demonstrated ability to manage cross-functional initiatives involving multiple stakeholders across technical and operational teams (e.g., engineering, operations, SME groups)

• Hands-on experience applying AI/ML tools to automate workflows (e.g., building pipelines using SQL, S3, Kiro, and Bedrock for intake automation, routing, or data processing)

• Strong problem-solving drive with a measurable focus on improving cycle time and output quality

• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links

• Experience consolidating complex processes into simplified, scalable solutions (e.g., reducing multi-step intake forms, standardizing fragmented workflows)

• Track record of delivering results in ambiguous environments with limited precedent or undefined processes

• Experience gathering requirements from diverse stakeholder groups and translating them into clear, actionable documentation

• Drive creative, AI-enabled solutions to defined team challenges that improve efficiency, quality, or customer experience

• Build and maintain strong relationships with planning partners and cross-functional stakeholders, actively coordinating across teams with competing priorities

• Drive execution of improvement initiatives end-to-end — proactively tracking milestones, surfacing insights, and recommending adjustments to accelerate outcomes

• Provide standard work process execution and functionality support to routing and planning execution teams

• Navigate ambiguity by structuring undefined problems, proposing practical paths forward, and iterating based on stakeholder feedback

Preferred Qualifications

• Fluent written and verbal communication in English

• Knowledge in MS Office programs as Outlook, Excel and PowerPoint

• Analytical skills

• Planning, prioritization and time-management skills

• Ability to communicate efficiently

• Strong attention to detail

• Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, consulting, negotiation or supply chain is a plus

• Experience using analytical specific tools such as Google Analytics, SQL or HTML is a plus

• Proficient written and verbal communication in a second European language

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.