Job Title:

Associate Director, Strategy

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position Summary

As an Associate Director, Strategy, you will help shape future marketing strategy for leading technology and SaaS clients by turning research, insights, and business challenges into clear, actionable go-to-market recommendations. In this leadership role, you will partner closely with clients and internal teams to develop strategic marketing plans, compelling narratives, and executive-ready points of view that drive measurable impact.

You’ll bring deep marketing expertise, strong consulting instincts, and the confidence to lead strategic conversations with senior stakeholders while guiding high-quality delivery from planning through execution.

Responsibilities

• Lead strategic marketing and go-to-market engagements for technology and SaaS clients, aligning recommendations to client business objectives and growth priorities.

• Conduct detailed research and analysis to understand clients’ business environments, market trends, audience behaviors, competitive landscapes, objectives, and challenges.

• Develop strategic frameworks for GTM strategies, customer journey mapping, event strategy, messaging, content planning, and customer experience strategy.

• Translate insights into clear, concise, and compelling narratives across multiple formats, including presentations, strategic plans, executive summaries, and thought leadership content.

• Prepare and present detailed points of view, recommendations, and strategic plans to clients, stakeholders, and senior executive audiences.

• Facilitate strategic planning workshops, engaging participants and guiding collaborative discussions toward actionable outcomes.

• Oversee implementation of strategic marketing plans, monitor progress, identify opportunities for optimization, and recommend adjustments to improve results.

• Build and maintain strong relationships with clients and stakeholders, serving as a trusted advisor and strategic partner.

• Collaborate effectively with cross-functional teams in fast-paced and high-pressure environments while managing productively through complexity or conflict.

• Support new pursuits and marketing services opportunities through strategic thinking, compelling storytelling, and high-quality delivery.

Qualifications

• 10+ years of experience in a similar lead marketing consulting, marketing strategy, or strategic advisory role.

• Proven track record in digital marketing, marketing strategy, marketing technology, event marketing, customer experience strategy and design, customer insights, and analytics.

• Demonstrated success delivering marketing services, supporting new business pursuits, and leading high-quality client work.

• Strong expertise in research, messaging, GTM strategy, event strategy, content best practices, and customer journey development.

• Superior communication and client-facing skills, with the ability to engage multiple stakeholders and senior executive teams.

• Strong writing, storytelling, and presentation skills, with the ability to craft compelling content for different audiences and formats.

• Confidence delivering presentations in a dynamic, polished, and engaging manner.

• Advanced PowerPoint creation skills, with the ability to build executive-ready, visually clear, and persuasive presentations.

• Deep marketing acumen, strong channel understanding, and project management skills to deliver work on time and on budget.

• High motivation, initiative, and ownership, with the ability to identify opportunities and lead delivery with confidence.

• Ability to collaborate effectively, navigate ambiguity, and bring structure to complex business challenges.

The base salary for this position is $101,419 -$150,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 10/20/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#LI-Remote #Concentrix

Location: USA, WA, Work-at-Home

Language Requirements:

Time Type: Full time

2026-11-16

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English

• Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE