Role Description

This role is part of the Production Support Department and is responsible for Onboarding and CRM solutions on all live platforms, to ensure they are running smoothly and without issues.

Team Responsibilities

• Application Support – ensure that the application is maintained and working efficiently and against agreed service levels

• Issue Management – analyse, investigate, and allocate for resolution and closure for all issues

• Change Management – support guidance for testing and release process for production fixes

• Service Support – support the Service Managers in delivering services within KPIs, SLAs and contractual obligations

Specific Role Responsibilities

• Investigation of errors in live high-end platforms.

• Researching and fixing defects based on description.

• Developing code, scripts, schemas required to solve complex technical issues.

• Investigating problems on databases, web and application servers.

• Dealing with performance issues.

• Communication with Production Analysts and Testers.

• Automation of manual processes within Production support (CSI).

• Working in a group of highly skilled support developers to resolve production issues.

Performance Assessment

• KPI reporting – issue management performance against KPIs

• Availability – uptime during core and non-core hours

• Performance – performance metrics during core and non-core hours

• Reliability – test results and performance during real failure events

Required Experience

• Ability to read and debug code and understand log entries

• Experience with C++ and Java programming (Spring preferred)

• Experience in Relational Databases - Oracle is preferred.

• 2 or more years production support experience

• Basic Knowledge on Core Banking processes and tools is preferred

• Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients

• Willingness to learn new things is important as there is a lot to learn and master.

• Logical thinking, positive “can-do” attitude and reverse engineering skills

• Excellent English skills, written and verbal

Desired Skills (but not a must have):

• Borland and Visual Studio (MSVC) C++

• Experience in process automation analysis and design

• Support experience in bank or financial vendors across multiple technologies / platform

• Knowledge of ITIL.

• Fluent proficiency in German and/or Italian (written and spoken) is a plus

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About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

*We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.*