J. P. Morgan Wealth Management - Advisor Onboarding Associate

Make an impact by helping newly hired advisors begin their careers with the tools, resources, and support they need to serve clients effectively. Join the J.P. Morgan Wealth Management Advisor Onboarding Team and collaborate with partners across the firm to deliver a consistent onboarding experience. You will have the opportunity to build relationships, improve processes, and contribute to meaningful work that supports our advisors and clients.

As an Advisor Onboarding Associate within the J.P. Morgan Wealth Management Advisor Onboarding Team, you will coordinate the onboarding process for newly hired advisors and serve as their primary point of contact. You will guide advisors through licensing, registration, exam preparation, and technology setup while communicating expectations and monitoring required deadlines. You will partner with Recruiting, Human Resources, Licensing and Registration, Technology, and field management to resolve issues and deliver a consistent onboarding experience. Your work will help advisors become prepared to support clients in making the most of their financial lives. You will also have the opportunity to identify and implement process, efficiency, and control improvements across the onboarding program.

Job Responsibilities

• Serve as the primary point of contact for advisors and field management throughout the Advisor Onboarding Program.

• Host onboarding calls to explain program expectations, licensing requirements, timelines, study resources, testing deadlines, and exam-attempt guidelines.

• Initiate securities registration, insurance licensing, carrier appointment, and related onboarding activities for assigned advisors.

• Coordinate with Recruiting, Human Resources, Licensing and Registration, Technology, and field leadership to deliver a consistent onboarding experience.

• Order licensing study materials and develop study calendars that support completion of required coursework and exam preparation.

• Schedule licensing examinations within required time frames and administer applicable retest policies and procedures.

• Monitor advisor progress against study plans, testing deadlines, and onboarding requirements, escalating risks or issues to management when appropriate.

• Connect advisors with tutoring, vendor support, tools, and other resources available throughout the licensing and registration process.

• Manage hardware and software requests, track technology deployment, coordinate installation and setup, and resolve readiness issues.

• Maintain established service-level requirements and communicate clear expectations, deadlines, and status updates to advisors and field management.

• Partner with internal teams to resolve onboarding issues and implement process, efficiency, and control improvements.

Required Qualifications, Capabilities, and Skills

• Minimum of three years of experience in the brokerage or financial services industry.

• Experience coordinating multiple activities, deadlines, and stakeholder communications within an onboarding, licensing, operational, or comparable program.

• Knowledge of securities registration or insurance licensing processes, including licensing documentation, exam scheduling, or related regulatory requirements.

• Experience communicating procedural requirements, timelines, and status updates to employees, managers, and business partners.

• Ability to monitor progress against established plans, deadlines, and service-level requirements.

• Ability to identify, document, and escalate operational issues and risks.

• Experience analyzing data or trends to support decisions and process improvements.

• Experience creating process, procedure, or program documentation.

• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.

• Ability to coordinate work across multiple business teams and manage competing deadlines.

• Ability to perform the responsibilities of the role with attention to accuracy and established procedures.

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree.

• Experience supporting advisor or banker onboarding and licensing programs.

• Working knowledge of the Financial Industry Regulatory Authority Form U4 process, Series 7 and Series 66 examination scheduling, and life and health insurance licensing.

• Experience coordinating insurance carrier appointments.

• Experience supporting process improvement or operational control initiatives.

• Proficiency in Microsoft Visio.

• Familiarity with Chase Wealth Management or J.P. Morgan Securities business operations.