Client Service Risk Manager - Change Management

Who You Will Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.

• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.

• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.

• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

What You Will Do

You will be part of McKinsey’s Client Service Risk (CSR) function, whose mission is to enable McKinsey’s client impact and innovation, while managing risks to our clients, our firm, and our people.

In the Global Technology Risk team, we are helping ensure positive and lasting impact from the Tech and AI revolution through pragmatic, expert and integrated technology risk capabilities. Our goal is to act as trusted thought-partners to the firm's leadership on technology and its risks, serving as innovative problem. We offer deep expertise that is alive to emerging issues and trends, drawing on a strong network of relationships within and beyond the firm.

You will lead change programs and be responsible for shaping and implementing strategies to raise awareness and embed behavioral and cultural change to enable colleagues to act with confidence and accountability in protecting the firm when building and delivering products for the firm and its clients.

You will lead cross-functional programs – spanning experience design, process re-design, communications, learning, impact measurement and operationalization to sustain behavior change. Partnering closely with subject matter experts across Risk, Technology, and other functions, you will drive integrated change that is deeply embedded in how we work.

Your leadership will extend beyond program delivery: you will guide, empower, and coach colleagues in the team to successfully achieve their development goals and project outcomes.

You will be based in Europe as part of our Client Service Risk team. This team supports our engagement and technology as strategic risk advisors, ensuring that our client service and technology delivery meet firm and regulatory standards.

Your Background

• University degree and excellent academic record required

• 6+ years of relevant experience in managing complex risk and/or change or transformation programs

• Proven track record and expertise in developing risk management, change strategy and implementation, AI or data management policies and procedures, successfully executing programs that meet the objectives of excellence in a dynamic environment, as well as experience working with relevant (incl. senior) stakeholders

• Ability to lead multiple projects and work collaboratively with others, entrepreneurial and collaborative attitude

• Demonstrated capability working across all levels of seniority; ability to meaningfully engage with senior leaders

• Clear and effective communicator with ability to tailor messaging based on audience

• Radiates knowledge to others to support and empower their success (e.g., apprenticing/coaching others)

• When acting as a people leader, holds individuals accountable for results; fosters a team culture that is collaborative, inclusive, respectful and sustainable

• Ability to manage work in ambiguous situations – e.g., establishing clear work scopes and milestones and finding help when additional resources or support are needed.

• Ability to define and monitor metrics that identify and communicate progress and highlight risks