Manager Account Management

We are seeking an experienced and customer-focused Account Manager to manage strategic customer accounts. The successful candidate will serve as the primary commercial interface between the company and the customer, ensuring excellent account management, supply chain coordination, and operational execution.

This role requires close collaboration with customer teams, internal stakeholders, and global counterparts across Asia and Europe. The candidate must be highly organized, detail-oriented, and capable of coordinating cross-functional discussions and international meetings across multiple time zones.

Your role

Key responsibilities in your new role

• Manage and grow strategic customer relationships while ensuring high levels of customer satisfaction.

• Identify business growth opportunities and support revenue expansion initiatives.

• Manage, review & analyze customer forecasts, demand planning, inventory, backlog management, and supply chain activities.

• Support product lifecycle activities, including Product Change Notifications (PCN) and Engineering Change Notifications (ECN) management, New Product Introduction (NPI), product transitions, and End of Life (EOL) processes

• Collaborate with Sales, Supply Chain, Operations, Engineering, Quality, and Product teams to resolve issues and drive execution

• Facilitate and organize conference calls with teams located in Europe, China, Thailand, and other regions

• Conduct business reviews, monitor KPIs, prepare account performance reports, and manage operational and supply-related risks

• Monitor key performance indicators (KPIs) related to customer satisfaction, forecast accuracy, delivery performance, and revenue growth.

Your profile

Qualifications and skills to help you succeed

• Bachelor's Degree in Business, Supply Chain, Logistics, Engineering, or related field; Master's Degree is a plus.

• Minimum 5 years of experience in Account Management, Sales Operations, Customer Service, Supply Chain Management, or related customer-facing roles within the electronics, semiconductor, EMS, or manufacturing industry.

• Proven experience managing strategic customers and cross-functional projects.

• Hands-on experience in demand forecasting, MRP planning, supply chain operations, logistics coordination, Product Change Notification (PCN) management, New Product Introduction (NPI), Inventory management and backlog control Language Requirements would be a plus

• Fluent in English (written and spoken) to support communication with global customers and cross-functional teams.

• Fluent in Mandarin (written and spoken) to support business communications with Mandarin-speaking customers and stakeholders.

• Thai language proficiency for supporting customers and operations in Thailand.

• Ability to work independently while contributing effectively as part of a team.

#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in?

We are on a journey to create the best Infineon for everyone.

We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity. Our hiring decisions are based on skills and experience. Even if you don’t meet every requirement, we encourage you to apply. Please let your recruiter know if you need any accommodations during the interview process. Learn more about our various contact channels and about Diversity & Inclusion at Infineon.

Carol Lee