TW Production Services Engineer HVD

✨ Ready to manage critical desktop infrastructure for a global leader?

✨ Do you thrive in solving complex technical challenges?

✨ Want to join a team that ensures seamless connectivity for thousands?

ABOUT BNP PARIBAS

We are BNP Paribas, a leading international banking group with a presence in 72 countries. As a major player in Corporate & Institutional Banking (CIB), we provide essential services to clients worldwide. We combine global reach with deep expertise to support your most important financial projects.

WHO WE ARE

We are the Spain IT Production organization, comprising CIB ITO and ITG IT Platforms. We provide essential IT Production services to clients across EMEA, ensuring a secure and performant digital environment. Our platform of over 400 experts provides full-stack support to maintain a stable and efficient production.

MISSION

As a Desktop HVD Specialist, you will design, build, and provide level 2 support for our virtual and physical remote PC infrastructure. You will join the Desktop HVD Team to manage XenDesktop environments and ensure high performance for all users. Your work directly impacts the stability of our production environment and the user experience.

WHAT YOU’LL DO

• Manage incidents and service requests within the Citrix XenDesktop infrastructure.

• Provide technical support for virtual desktop and remote PC users.

• Monitor the health and performance of HVD and Remote PC systems.

• Perform lifecycle management, including new builds, security patches, and upgrades.

• Conduct testing and draft clear operational procedures and runbooks.

• Participate in technical projects, infrastructure migrations, and disaster recovery operations.

• Ensure compliance with ITSM processes regarding incident, problem, and change management.

WHAT YOU’LL BRING

• You have 5+ years of experience in a similar role within a large multinational environment.

• You possess strong skills in Citrix XenDesktop and virtualization technologies.

• You are proficient in Windows 10/11 configuration and Microsoft Active Directory (GPOs).

• You can use PowerShell and VBS scripting for automation and data collection.

• You are comfortable with ITSM tools and collaborating with network and storage teams.

• You speak fluent English; French skills are a valuable plus.

• You are willing to participate in on-call rotations and planned interventions.

• Knowledge of SCCM, SQL, or ITIL Foundation certification is preferred.

OUR PERKS

• Training programs and international career mobility.

• Diversity and Inclusion Committee ensuring an inclusive environment.

• Corporate volunteering program (1 Million Hours 2 Help).

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

• A commitment to Diversity, equality and inclusion BNP Paribas.

Diversity and Inclusion Commitment

BNP Paribas Group in Spain is an equal opportunity employer, proud to offer equal employment opportunities to all job seekers. We are deeply committed to ensuring that no individual is discriminated against based on age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex, or sexual orientation. Equity and diversity are at the heart of our recruitment policy, as we believe they foster creativity and efficiency, ultimately improving performance and productivity. We strive to reflect the society in which we live while maintaining the standards our clients expect from us.