Expert

Director, Product Management, Security and Risk Partnerships

Santa Clara, United States · On-site$221–387k

Company Description

Fred Luddy started ServiceNow with a simple idea: automate the tedious work so people can focus on what matters. Today, ServiceNow is the AI control tower for business reinvention. Our platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500® work smarter, faster, and better. Security and risk sit at the center of how our customers run their businesses, and this role helps us extend that platform through partners across the security and risk ecosystem. Security and Risk is one of ServiceNow’s priority areas and hence, this role will be critical to driving growth via partner led motions.

Job Description

We are looking for a Director of Product Management to identify and lead product-led partnership opportunities across the security and risk ecosystem. You will set the product strategy for how ServiceNow partners with security and risk vendors, platforms, and service providers to deliver more value to customers than either could alone. This is an individual contributor role with enterprise-wide scope and executive-level influence. You will be the senior product leader and the internal authority on where these partnerships create the most value.

The ecosystem is broad and changing quickly, so this role is defined by a mandate rather than a fixed list of partners. You will evaluate where partnerships make sense, decide where to go deep now versus defer, and bring a clear product rationale to the decisions. You will partner closely with the security business unit, engineering, product marketing, business development, channel team, and sales to define and execute partnership strategy, track milestones, and measure results for ServiceNow and our customers.

What you will do:

Identify and qualify product-led partnership opportunities across the security and risk landscape, including security operations, agentic SOC, identity, threat and vulnerability management, governance, risk, and compliance.
Set strategy for and lead technical due diligence, integration architecture, and roadmap alignment, from qualification through activation-ready handoff to go-to-market.
Build the business case for partnership investment, and be accountable for the outcomes it projects.
Define success metrics such as adoption, attach rate, and win/loss, and incubate the first few customers adopting the joint solution to prove the better together outcomes.
Track competitive, regulatory, and technology trends across the ecosystem, and define the implications for our partnership strategy.
Shape leadership-level decisions on partner investment, co-sell motions, and joint roadmap commitments.
Lead cross-functional alignment with engineering, platform, product marketing, security, risk, and GTM business development. Represent ServiceNow in executive partner and customer conversations that need product-level technical context.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Ability to operate across a broad security and risk scope and synthesize a coherent strategy across security operations, agentic SOC, identity, governance, risk, and compliance.
15+ years of enterprise security product management, with working knowledge of security and AI stack.
Track record of setting multi-year product strategy and influencing VP and C-level decisions internally and at partner or customer organizations.
Experience leading product strategy for technology partnerships, including build-vs-partner analysis, technical due diligence, and integration architecture.
Experience owning business cases for partnership investment, with accountability for outcomes.
Comfort influencing roadmaps you don’t own, both internal and partner-side.
Strong collaborator who can align senior stakeholders without direct authority over them.
Strong written and verbal communication, able to explain partnership rationale to technical and executive audiences.
Experience integrating AI into product decisions or into the evaluation of partner solutions is a strong plus.
Familiarity with the ServiceNow platform and its security and risk applications, and the competitive landscape, is a plus.

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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