CX Account Manager Small Accounts Spanish Market

Hello! 👋

At Factorial we're looking for a new Account Manager for Small Accounts for the Spanish Market to help us support and scale our CX Account Manager team to the next level. As part of the team in charge of upselling and crosselling our product, you will play a crucial role in developing long-term relationships with clients and driving retention and upselling initiatives.

About the team 🤝

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

What you'll do 🚀

• You are responsible for developing a portfolio of 200-300 accounts. Your role involves proactive engagement and creating personalized strategies to drive satisfaction and retention.

• Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.

• Portfolio prioritization and customer support: Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.

• Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.

• Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.

• Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.

What are we looking for? ✨

• Proficient in Spanish and fluent in English.

• Strong verbal and writing communication skills. Engage naturally!

• Customer-focused experience in support or satisfaction roles is highly valued.

• Ability to identify upselling and cross-selling opportunities.

• Ability to analyze client needs and provide tailored solutions.

• Ambitious, proactive, and a positive team player with strong organizational skills.

• Ready to thrive in a fast-paced, startup environment.

• Eager to take ownership and contribute to continuous improvement.

Perks of being part of Factorial perks

• High growth, multicultural and friendly environment 🌎

• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🏋️‍♀️

• Save expenses with Cobee 💰

• Language classes 👩‍🏫

• Breakfast in the office and organic fruit 🍎

• Food discounts with Nora 🍔

• Pet Friendly 🐶

• Much more that we'll spill during the interview process

About Factorial 🚀

At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our values ✨

• We own it: We take responsibility for every project. We make decisions, not excuses.

• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.

• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us? Check our website!