Technical Support Intern - Secure Power (Apodaca, N.L.)

Kick-start your career in customer experience and quality! We're offering an internship opportunity starting in January where you'll support quality improvement initiatives, track customer issues, and gain practical skills that set you up for success. If you're eager to learn and make an impact, we want to hear from you.

What will you do?

• Support reporting activities and data analysis

• Assist with technical and operational activities

• Maintain, organize, and track data effectively

• Support process documentation and continuous improvement initiatives

• Collaborate with stakeholders across different regions and cultural backgrounds

What qualifications will make you successful?

Required Qualifications

• Currently pursuing a Bachelor's degree in Electrical, Mechanical, Electronic, Mechatronics, Industrial Engineering, or a related field, graduting in December 2027 or later.

• Knowledge of electrical diagrams, wiring schematics, and control diagrams

• Proficiency in Microsoft Office tools, particularly Excel, PowerPoint, and Teams

• Fluent English communication skills

• Strong analytical and problem-solving abilities

• Excellent organizational skills and attention to detail

• Ability to work effectively in a team environment

• Customer-focused mindset

• Interest in technical support, troubleshooting, and hands-on activities

• Eagerness to learn and strong technical curiosity

• Openness to collaborating with multicultural and global teams

• Availability to work in a hybrid model and commute to the office located near the airport area of Apodaca, Nuevo León

Preferred Qualifications

• Advanced Excel skills, including Pivot Tables, charts, VLOOKUP/XLOOKUP, and data cleansing

• Previous experience in customer service-related activities

• Experience with process documentation and maintaining accurate records

• Prior exposure to technical support and troubleshooting activities

• Graduation Date: December 2027 or later - MUST

• Intermediate to advanced level of English

• Location: MDIC (Apodaca): (PIIT) Apodaca 408 Ave Innovación Parque de Innovación e Investigación Tecnológico, Apodaca, 66628, Mexico

Please note: The expected start date for this internship is January 11, 2027. Candidates should be available to begin their internship on this date.

What's in it for you?

• Gain practical experience in Secure Power technologies and technical support operations

• Work on meaningful projects that contribute to business and customer success

• Develop problem-solving and troubleshooting skills in a dynamic technical environment

• Collaborate with global teams and expand your professional network

• Enhance your analytical, communication, and technical capabilities

• Grow your career through continuous learning and mentorship opportunities

Ready to gain experience that matters? Apply today and start building your future with us!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.