HR Manager, People & Leader Advisory

Please note this hybrid position (3x days in our Canary Wharf office) is an initial 6-month fixed-term contract.

As HR Manager at Thomson Reuters, you will provide HR advisory and consultation support to defined business units across the UK and Ireland. Acting as a trusted advisor and escalation point, you'll support managers and employees with moderately complex to complex people matters, including employee relations, performance management, organisational change, cyclical HR processes, and manager enablement.

The role will partner closely with HR Business Partners, HR Operations, Centres of Expertise, Governance and Compliance, Legal, Reward, Payroll, Benefits, Talent, and other specialist teams to deliver consistent, timely, and high-quality HR solutions.

This role is ideal for an HR professional that enjoys partnering with senior stakeholders, solving complex challenges, and improving the way HR services are delivered. At Thomson Reuters, you'll act as a trusted advisor, influencing decisions through sound judgement and HR expertise, balancing compliance, commercial needs with employee experience. This is a great opportunity for someone looking to champion change, build strong cross-functional relationships, embrace new technologies, and continuously look for opportunities to simplify, automate and enhance how work gets done.

Key Responsibilities

As our HR Manager you will:

• Act as a trusted advisor and Tier 2 HR escalation point for employees, managers, and leaders across a defined UK and Ireland client group.

• Use HR case management technology as a core Tier 2 delivery channel, ensuring accurate documentation, timely case resolution, appropriate escalation, and consistent service delivery.

• Monitor case trends, SLA performance, recurring issues, and manager/employee feedback to identify risks and opportunities for improvement.

• Give practical HR advice and coaching to managers, employees, and HRBPs on everyday and complex matters, performance concerns, documentation, and people decisions.

• Use sound judgment to assess facts, spot risks, and recommend practical solutions that balance business needs, employee experience, compliance, and company values, leading with empathy in every interaction.

• Support assigned business units, countries, or segments through core HR cycles such as performance management, and help with talent management, employee surveys, bonus cycles, and pay reviews as needed.

• Work with HRBPs and business leaders to identify workforce themes, risks, and trends, and prepare reports and analysis to support workforce planning.

• Manage employee relations activity. Conduct or support investigations and management of grievances that are fair, confidential, and compliant, and advise managers on disciplinary action, conflict resolution, and performance improvement.

• Keep accurate case records in EthicsPoint and the Global ER Tracker, and escalate recurring themes or risks when needed.

• Guide managers on performance, talent, and compensation processes in partnership with Compensation and other specialist teams. Make sure these processes are finished on time and applied fairly and consistently.

• Support reorganizations, reductions in force, and other workforce changes. Work with Legal, Payroll, Benefits, Talent Acquisition, and others to stay compliant with local labor laws, collective bargaining agreements, union requirements, and works council obligations.

• Contribute to HR projects and process improvements, such as M&A support, HR transformation, and adopting new technology.

• Work collaboratively with team members in an HR pod model, share insights in calibration discussions and help maintain the pod playbook.

• Leverage data, analytics, AI-enabled tools, and automation to improve HR advisory effectiveness, streamline work, and enhance decision-making.

Required Qualifications

To be our HR Manager, you will likely have:

• Excellent knowledge of UK and Ireland employment law, HR practices, and employee relations processes

• Demonstrable experience of providing advice and support to managers and employees on topics such as performance management and employee relations cases.

Preferred Qualifications

• Demonstrable HR generalist experience, ideally in a large, complex, or global organisation.

• Experience providing HR advisory support or working within a regional HR, shared services, centre of expertise, or similar HR service delivery model.

• Experience handling moderately complex to complex employee matters, including investigations, grievances, disciplinary processes, performance concerns, absence management, terminations, and organisational change.

• Experience supporting cyclical HR processes such as performance management, compensation, talent reviews, engagement, benefits, and workforce planning.

• Experience using HR case management systems, HR tools, reporting, dashboards, and data to support decision-making and service improvement.

• Experience identifying process improvements, redesigning workflows, improving knowledge content, and supporting adoption of technology, automation, or AI-enabled solutions.

• Strong stakeholder management, communication, coaching, analytical, organisational, presentation, and business writing skills.

• Ability to balance business priorities, employee experience, risk, and compliance in decision-making.

• Familiarity with employee representative processes, collective consultation, or unionised environments is desirable where relevant.

• CIPD qualification or equivalent professional HR accreditation desirable.

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.