Watches & Fine Jewelry Sales Specialist

Location: CHANEL Oakridge Boutique (Vancouver)

Reports to: Boutique Manager - Watches & Fine Jewelry

Contract: Permanent and Full-Time

Your role @ Chanel:

As a Watch & Fine Jewelry Specialist, your role will be to help maximize and support all sales opportunities while maintaining the CHANEL standards in all areas. You will also create strong client relationships by collaborating with Fashion Advisors, help to build brand and customer loyalty through excellent client service, product knowledge and care, personal presentation and teamwork.

What impact you can create at CHANEL:

• Create a luxurious experience for all clients by asking relevant questions to correctly establish needs and preferences before presenting products.

• Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities. This includes all categories of the division including High-end watches and High Jewelry.

• Be able to act as the Watch and Fine Jewelry expert when collaborating with Fashion Advisors who are introducing WFJ pieces to their clients.

• Maintain an awareness of Company and Boutique sales targets and performance, working towards all commercial objectives and goals set.

• Collaborate with team members to support local events.

• Complete any necessary administration, adhering to set procedures and policies as appropriate.

• Assist with regular stock level checks and ensure a high level of aftersales care through attentive follow-up.

• Establish and maintain sufficient knowledge of current merchandising guidelines as well as the ability to always maintain set standards.

Although comprehensive, the job description is not exhaustive and additional duties may be added according to the needs of the business.

What you will bring to the role:

• 3+ years of Luxury retail selling experience, preferably in a similar role or customer service setting.

• Knowledge of operational standards and tasks.

• Proven ability to drive and exceed individual and store results.

• Proven ability to work in a fast-paced environment.

• Excellent attention to detail.

• Excellent communication skills, and the ability to handle multiple tasks simultaneously.

• Strong organization and follow-up skills (essential).

• Professional presentation and behaviour.

You are energized by:

• The history and heritage of The House of CHANEL.

• Being truly service minded.

• Utilizing your fashion expertise to inspire others.

• Building collaborative partnerships and relationships in a team-focused environment.

• Appreciation and passion for culture, beauty, and luxury.

What you will gain from this experience:

• The opportunity to work with a fun, creative and passionate brand.

• Be part of a collaborative and inclusive team.

• Develop strong, lasting relationships with clients.

• Competitive base salary: $80,000-$83,000CAD

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.

• Financial Security – A strong company pension plan and bonus program to help you plan for the future.

• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!

• Parental Support – A robust global parental leave policy to support you during life’s important moments.

• Employee Assistance Program (EAP) – 24/7 access to resources, including counseling, legal support, wellness services, and financial guidance.

• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow

*Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing contribution to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.