FTC Sales & Service Administrator, Selfridges

Sales and Service Administrator

Location: Selfridges

Contract: 12 months Fixed Term Contract, Full Time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

YOUR ROLE @CHANEL

The Sales and Service Administrator plays a vital role as a key point of contact for clients and is responsible for ensuring full compliance with all required processes, including anti-money laundering, identification, and quota checks. The role contributes to building long-term client relationships and brand loyalty by consistently delivering an exceptional level of care, demonstrating strong product knowledge, and working collaboratively with the wider team. Through attention to detail and adherence to CHANEL standards, the Sales and Service Administrator supports a seamless and trusted client experience at every stage of the client journey.

WHAT IMPACT YOU CREATE AT CHANEL

• Ensure that all Point of Sales are open and closed, check that the float is ready

• Engaging with clients to be the final face of the client journey, dealing with transactional aspects of sale

• Ensure all compliance requirements outlined in the POS Compliance Manual are accurately followed and completed in line with company policies, standards and regulatory requirements.

• Establish and cultivate strong customer relationships by responding promptly and appropriately to all internal and external queries and ensuring that all parties are kept informed as appropriate.

• Front of House housekeeping – replenish and order stationery (till rolls, client data capture cards, receipt envelopes)

• RFID- ensure that the sale is processed so that the stock levels are accurate.

• Quota management – keep an accurate record on the boutique tracker document.

• Maintaining Client Data Accuracy/GDPR – update client details/merge accounts where needed, maintain CRM (Customer Relationship Management) opts In’s

• Manage Remote Sales (PBL) by processing Pay by Link transactions, administering payments via the Adyen portal, and ensuring accuracy and compliance at all times.

• Apply a helpful and courteous manner towards all colleagues, remaining reliable, positive, supportive and flexible at all times

• Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale as well as ensuring good time management and sufficient Boutique cover at all times.

• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all time

• Successfully participate in and complete any training provided, acquiring and applying high standards of selling skills and knowledge.

• Actively and positively participate in any meetings arranged.

WHAT YOU WILL BRING TO THE ROLE

• Excellent customer service skills and a passion for problem solving.

• Collaborative mindset, patience and the ability to remain calm in stressful situations

• Strong administrative skills and excellent verbal and communication skillset.

• A meticulous mindset, thorough and with strong attention to detail.

• Experience of managing workflow and meeting deadlines

• Having excellent attention to detail and the ability to spot unusual activity

YOU ARE ENERGISED BY

• We are looking for someone who is rigorous and reliable, communicative and has a keen eye for details. You will be comfortable engaging with a range of clients in a positive and confident manner.

• You will have a good understanding of processes how systems operate (Y2, RFID, etc) and of how to deal with complex transactional problems.

• Actively participating in positive feedback sessions to ensure a full understanding on the part of the rest of the sales force to work together in a collaborative way so that quotas are respected, and any unusual activity is shared and reported.

• Putting yourself in other people’s shoes and listening to understanding their needs; Being exposed to a diversity of topics and drawing common threads

WHAT YOU WILL GAIN FROM THIS EXPERIENCE

• An Environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth

• An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL

• Delivery of excellence in an environment that places the long-term success of its people and by extension the brand at its forefront

• Being part of a team that delivers a key value add service to the client, and deepens the client's relationship with the brand

• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

BENEFITS AT CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines

• Platforms: Multiple Platforms to support across Wellbeing

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependant and subject to change at any time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.