Assistant Property Manager - Multifamily

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Property Manager-Multifamily

What this job involves

As an Assistant Property Manager at JLL, you will serve as the operational and financial backbone for one property. Working alongside an experienced Property Manager, you will manage the full resident lifecycle—from lease renewals and rent collections to maintenance coordination and move-outs.

This role offers a dynamic mix of hands-on property operations, team collaboration, and financial management. You will have the opportunity to develop key professional skills, step into leadership roles in the manager's absence, and deliver superior customer service to enhance resident satisfaction and community profitability.

What your day-to-day will look like

• Lease Administration & Renewals: Administer the lease renewal program. Prepare renewals for review, deliver renewal letters 90 days prior to lease expirations, generate renewal leases, and maintain accurate resident files in the property management system.

• Financial Management & Accounts Receivable: Oversee accounts receivable by billing and collecting rents and fees. Generate and post collection or demand notices, manage delinquent accounts, and coordinate monthly status reports and third-party collection agency submissions for past residents.

• Resident Relations & Customer Service: Serve as a primary contact for resident inquiries, work orders, move-out notices, transfers, and concerns. Deliver professional customer service to build relationships and support resident retention and community engagement events.

• Legal & Compliance Oversight: Initiate and manage the eviction process with legal counsel when necessary. Ensure strict compliance with Fair Housing, ADA, Section 504, and local landlord-tenant laws.

• Move-Outs & Deposit Reconciliations: Inspect the physical condition of units upon move-out in a timely manner, document any charges, and calculate and process security deposit refunds or reimbursements.

• Property Operations & Inspections: Conduct regular property walks to inspect the grounds, safety, cleanliness, and overall appearance of the community. Coordinate maintenance work orders with engineering teams and external contractors.

• Reporting & Client Relations: Assist the Property Manager in preparing weekly, monthly, and quarterly reports (including leasing, variance, and capital reporting) to keep clients and owners informed of community performance.

Location & Schedule

• Presence: 100% on-site presence required.

• Schedule: Tuesday through Saturday.

• Hours: Tuesday to Friday: 9:00 AM – 6:00 PM; Saturday: 10:00 AM – 6:00 PM.

Required Qualifications

• High school diploma or equivalent.

• 1–2 years of onsite residential property management experience.

• Real Estate license (or ability to obtain within 120 days to 6 months of hire, as required by state law).

• 1–2 years of experience managing accounts receivable, budgeting, invoicing, and financial reporting.

• Proficient with property management software (such as Yardi, RealPage, or MRI) and Microsoft Office Suite.

• Strong organizational skills with exceptional attention to detail and the ability to manage multiple tasks simultaneously.

• Problem-solving mindset with the ability to handle challenging resident situations diplomatically and professionally.

Preferred Qualifications

• Bachelor’s degree in Business, Real Estate, Communications, or a related field.

• Experience in a supervisory or staff management role.

• Strong understanding of basic accounting principles.

Additional Requirements & Working Conditions

• Regular and consistent attendance is essential to the successful performance of this position.

• Ability to work varying schedules to reflect seasonal business needs or attend scheduled training sessions and meetings.

• Maintain a neat, clean, and well-groomed professional appearance in accordance with company standards.

Notice: This role description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform. Requirements are subject to change at the discretion of the employer, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

70,325.00 – 77,358.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.