Senior Manager, Underwriting

Work Location: Southfield, Michigan, United States of America

Hours: 40

Pay Details: $115,400 - $173,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description:

This role oversees, leads and is responsible for formulating and implementing the operational strategy for TD Auto Finance's Retail Credit Operations underwriting department. This role oversees the effectiveness of underwriting activities, manages production and quality performance monitoring and design and implementation of specialized training to support underwriting and inform management staff. This role is accountable for building a strong talent pipeline within the team and leads the Loan Underwriter Team Leads and their teams of underwriters to implement credit risk policies.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling escalated disciplinary actions, as required

• Oversees and leads a highly complex and diverse operations/underwriting function while growing talent, developing skills and capabilities to achieve career goals, support credit policy success and achieve TD Auto Finance business results

• Functional expert, requiring broad managerial and deep specialized knowledge at the business, regulatory and industry levels

• Provides vision, leadership, and strategic guidance in implementing TD Auto Finance's policies and programs including features and benefits

• Develops and implements policies and procedures in such a way that it enhances the end-to-end customer experience (including orientation, training, enhancement, and irritant reduction) while achieving TDAF business objectives

• Provides coaching, mentorship, and guidance to leaders within Retail Credit Operations and TD Auto Finance

• Leads a group of team leaders responsible for auto underwriters, with moderate to high levels of complexity as a result of the business

• Ensures efficient operational processes to best support auto customers

• Manages and oversees the overall discipline and adherence to strategy for Retail Credit Operations while aligning to enterprise best practices

• Serves as a strategic partner to the TD Auto Finance leadership team on the management of the auto portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends

• Identifies operational efficiencies and opportunities within area of expertise

• Informs management of operational needs, providing both a breakdown of the issues at hand as well as recommended solutions

• Focuses on longer-range planning for Retail Credit Operations, sets overall team direction, and collaborates with others to execute on goals

• Serves as a point of escalation for Loan Operations

• Provides exceptional customer service, congruent with WOW! philosophies to customers, vendors and other institutions

• Drives profitable product growth and increased market share by operating within our risk appetite

• Demonstrates sound judgment, ownership, and clarity when communicating departmental decisions, policies and procedures

• Supports and represents Retail Credit Operations in various capacities as needed and required by the business

• Builds and maintains effective relationships with sales distribution, key internal stakeholders, and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives

• Monitors underwriting performance against objectives, recommending enhancements to ensure a consistent customer and brand experience

• Delivers financial results for the auto business via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement, and market share)

• Works closely with key business leaders to develop the business plan, ensuring the optimal use of resources and leverages TDAF’s operating model to maximize efficiency, effectiveness and scale

• Executes on the annual business plan to deliver results aligned with business strategies

• Refines strategies through detailed analysis of the P&L, ongoing competitive research and review of underwriting and risk management tactics

• Participates and collaborates on initiatives with internal and external partners (IT, operations, legal, compliance, marketing etc.) to ensure the TD bank U.S. and TDAF objectives and standards are met

• Partners with Credit Risk Management to ensure policies and processes are established to support business results and align with risk appetite

• Ensures all underwriting processes are compliant and meet all regulatory requirements

• Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

• Performs other duties as assigned

Education & Experience:

• Undergraduate Degree or equivalent experience

• 8+ years relevant experience

• Extensive knowledge and understanding of bank operations, TD Auto Finance policies, procedures, products, services, systems and applications

• Knowledge of current and emerging competitor and market trends

• Advanced ability to lead, plan, implement and evaluate business results to ensure achievement of TD Auto Finance business goals

• Ability to contribute to strategic direction of the Retail Credit Management function and provide advice to senior leadership

• Skill in mentoring, coaching and performance management

• Ability to interact with all TD Bank and TD Auto Finance customers

• Ability to communicate effectively in both oral and written form

• Ability to work collaboratively and build relationships across teams and functions

• Ability to work in a fast-paced, dynamic environment

• Detail-oriented, self-motivated and has excellent customer service skills

• Proven leadership experience, organizational, analytical, and decision-making skills

• Ability to pro-actively manage workflow

• Ability to work successfully as a member of a team and independently

• Ability to exercise sound judgement in making decisions

• Ability to analyze, organize and prioritize work while meeting multiple deadlines

• Skill in preparing and managing budgets, P&L, and resource allocation

• Skill in using computer applications including MS Office

• Ability to handle confidential information with discretion

Employee/Team Accountabilities:

• Responsible for management of the overall team providing both leadership and guidance

• Sets targets and objectives for the team, and delivers results

• Grows team expertise to align with business/enterprise demand and direction; Assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered

• Leads a high performing team; Provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees

• Leads the process of setting performance objectives for the team; Tracks, monitors, and effectively addresses and/or rewards performance in a timely manner

• Manages employees in compliance with all human resources policies, procedures, and guidelines of conduct

• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams

• Supports an environment where team freely escalates business challenges; Facilitates change through positive reinforcement of milestones and successes

• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives

• Establishes and fosters a cohesive team; Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives

• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Never

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing, and comprehending instructions – Continuous

• Adding, subtracting, multiplying, and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.