Home Equity Virtual Closing Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The primary responsibility of this role is to virtually close Home Equity loans for the state of Ohio directly at the customer’s request. Must be comfortable navigating transactions and provide exemplary customer service virtually. Process /prepare paperwork and signatures required to close Home Equity loans Interfaces with Home Equity closing team and other internal partners when needed to close loans. May assist in scheduling and coordinating closing date with customers. Formalizes application for loan approval and enters into the computer or central filing system. Determines process interaction needed to satisfy internal, regulatory and investor requirements. Initiates communication with customers/clients, staff, realtors, brokers, counsel, title companies, etc. to obtain needed documents. Documentation may include appraisals, title reports, credit reports, verifications, tax returns, financial statements, etc., necessary to complete the file and ensure compliance with internal and regulatory requirements; orders title search or other information, as might be necessary. Prepares required disclosure information within designated time frames ensuring compliance with all regulations.  Provides loan status update to customers/clients or other interested parties, resolves discrepancies or problems and provides periodic status reports. Ensures quality customer service throughout the loan process. Reviews file and loan application after initial set up for accuracy and adherence to terms of approval. Reviews loan package to ensure all legal and compliance guidelines are adhered to. Assembles final loan package. Calculates and loan settlement statements. Disburses funds, enters closing information into the loan system and prepares final packages. Coordinates the entire loan package from closing to funding within designated time frames. Able to explain feature/benefit to customer at time of closing.

Basic Qualifications

Remote Online Notaries (RONs) must reside in or be physically present in the state where they are commissioned when performing notarial acts. This requirement ensures that the notary is operating within the jurisdiction that granted their commission and is subject to its laws and regulations. Residing in Ohio is required for this role.

Preferred Qualifications

Ability to work with legal to solve complex documentation needs

Knowledge of closing policies and procedures, funding policies, underwriting requirements, governmental and agency requirements, terminology and automated processing systems.

Strong organization skills as well as good verbal and written communication skills

Knowledge of applicable credit policies and approval processes for assigned product(s).

Highly preferred up to two years of relevant experience and a remote online notary license (RON).

Experience with LOS Applications Net Oxygen and/or BLEND

Experience working with Home Equity Loans and Lines of credit

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $23.75 - 29.03

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.