Network Ops Center Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

U.S. Bank is seeking an effective Network Operations Center Analyst with event management, operations center, systems monitoring and/or problem resolution experience to contribute toward the success of our technology initiatives. Analyzes, diagnoses and resolves IT incidents. Manages production systems to ensure efficient and effective processing. Works with technical support groups to implement new hardware, software, and application technologies. Demonstrates the sense of urgency and commitment required for the success of a 24/7 operation. Serves as a technical resource for less experienced team members.

U.S. Bank is seeking an effective Network Operations Center Analyst with event management, operations center, systems monitoring and/or problem resolution experience to contribute toward the success of our technology initiatives. Analyzes, diagnoses and resolves IT incidents. Manages production systems to ensure efficient and effective processing. Works with technical support groups to implement new hardware, software, and application technologies. Demonstrates the sense of urgency and commitment required for the success of a 24/7 operation. Serves as a technical resource for less experienced team members. Collaborates with other IT staff in developing solutions to known problems to ensure the availability of production and on-line systems. Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics. Analyzes system errors and takes corrective action. Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations. Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center. Defines and communicates general, technical, and operational policies, procedures, and best practices. Examines and documents Network Operations Center standards, policies, and procedures. The candidate is expected to participate in shift-based schedule as part of this role. The standard schedule consists of four 10-hour shifts per week, following either a Sunday through Wednesday rotation or a Wednesday through Saturday rotation, depending on business needs.

Basic Qualifications:

-   Associate's degree or equivalent work experience

-   At least 3 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

Basic understanding in:

- IT systems management

Working experience in:

-   Hardware infrastructure

-   Telecommunications

-   Computer operations

Preferred Skills/Experience

Technical Skills:

• Network troubleshooting fundamentals (routing, switching, VLANs, DNS, DHCP, WAN connectivity)
• Cisco networking knowledge (ACI, IOS, Catalyst, Nexus, common show commands, interface troubleshooting)
• Knowledge of any Network Security technologies (PaloAlto, F5 gtm/ltm, Infoblox)
• Incident diagnosis and restoration in a production environment
• Network monitoring and event management tools (Kibana, Cisco ThousandEyes, CA Spectrum)
• ServiceNow incident, major incident, and change management processes

Operational Skills:

• Ability to triage incidents quickly and determine the appropriate escalation path
• Participation in Major Incident bridges and outage response
• Ability to perform change validation and implementation support
• Understanding of 24x7 operational support models and on-call processes
• undefinedCommunication SkillsClear communication during outages and incident bridgesAbility to provide executive, technical, and customer-facing status updatesStrong collaboration with engineering teams, vendors, support groups, and business partnersAbility to work effectively in a cross-functional environment.

This role requires working from a U.S. Bank location three (3) or more days per week.

The standard schedule consists of four 10-hour shifts per week, following either a Sunday through Wednesday rotation or a Wednesday through Saturday rotation, depending on business needs. Shift starting at 06:00 AM- 04:00PM

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary rangesaligned with industry benchmarks and internal equity standards.

• Performance-based incentivesfor eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefitsthat are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunitiesincluding training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programsthat celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.