Director, Business Execution

We’re seeking a future team member for the role of Director, Business Execution to join our Global Payments & Trade team. This role is located in New York, New York.

This leadership role is responsible for driving execution across a broad portfolio of business management, resiliency, control, governance, and regulatory priorities in support of the function. The Director will serve as a central leader across business, technology, and control partners to strengthen operational readiness, coordinate change, and ensure effective execution of enterprise frameworks and in-region obligations. The role requires a strategic and adaptable leader who can translate enterprise requirements into practical execution, enhance management routines, and drive accountability across a complex organization.

This individual will support the function by leading preparedness and orchestration activities, executing and monitoring enterprise risk and compliance frameworks, and coordinating legal entity governance and regulatory requirements. The role also plays an important leadership part in embedding sustainable practices, improving transparency, and enabling the business to remain resilient, well-governed, and in good standing.

In this role, you’ll make an impact in the following ways:

Business Preparedness and Orchestration

• Lead the development, implementation, testing, and maintenance of business continuity and disaster recovery plans in alignment with enterprise frameworks and standards.

• Coordinate preparedness and response activities for business disruptions, incidents, and events to support timely recovery and continuity of critical services.

• Oversee foundational readiness activities, including business impact assessments, continuity planning, recovery planning, and post-event lessons learned.

• Partner across business, partners, and control teams to ensure operational readiness and alignment of response and recovery capabilities.

• Lead or coordinate testing of business resiliency and recovery capabilities, including scenario testing, tabletop exercises, and other continuity validation activities.

• Track outcomes from testing and events, identify gaps, and drive remediation actions to strengthen preparedness over time.

• Promote a strong culture of readiness, accountability, and disciplined execution across the function.

Business Framework Execution and Monitoring

• Lead and control functional performance, measuring and improving processes leverage automation and driving continuous improvement.

• Strong understanding of governance frameworks and RACI matric design.

• Support adherence to applicable policies, standards, and procedures through effective implementation, monitoring, and governance routines.

• Help ensure enterprise requirements are translated into clear business processes, responsibilities, and deliverables.

• Design comprehensive change plans, include stakeholder engagement, communications, and training/learnings.

• Support the preparation of materials, reporting, and analysis for governance forums and senior management review.

• Drive continuous improvement in framework execution by identifying process enhancements, simplifying routines, and improving transparency.

Leadership and Influence

• Serve as a trusted leader across the function, connecting business, technology, operations, and control teams to drive coordinated execution.

• Lead through influence across complex, cross-functional priorities, building alignment and accountability among senior stakeholders.

• Bring structure, discipline, and transparency to complex workstreams while maintaining flexibility to respond to emerging business needs.

• Support change management efforts that improve how the function operates, responds, and delivers against strategic objectives.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience required; advanced degree preferred.

• Experience in financial services, business execution, risk, controls, resiliency, governance, regulatory execution, or a related discipline.

• Strong understanding of large financial institution operating environments, including the interaction of business, technology, operations, risk, compliance, and legal entity governance.

• Experience leading or supporting business continuity, disaster recovery, or operational readiness activities.

• Experience managing issues, remediation programs, audit responses, or control-related governance processes.

• Understanding of regulatory expectations and governance practices relevant to complex, global financial institutions.

• Hands-on experience with AI platforms, ability to structure clear context, prompt and workflow design.

• Ability to interpret enterprise requirements and translate them into practical, business-aligned execution plans.

Leadership and individual skills

• Strategic, organized, and execution-oriented, with strong attention to detail and follow-through.

• Excellent leadership, communication, facilitation, and stakeholder management skills.

• Ability to synthesize risk, operational, governance, and regulatory information into clear conclusions and actionable plans.

• Strong written communication and presentation skills, including the ability to prepare concise, high-quality materials for senior leadership.

• Ability to operate effectively in a fast-paced environment with competing priorities and multiple senior stakeholders.

• Strong judgment and problem-solving skills, with a practical and solutions-oriented mindset.

Mindset and behaviors

• Adaptable and effective under pressure.

• Solutions-oriented and commercially aware.

• Focused on disciplined execution, sustainable outcomes, and continuous improvement.

• Comfortable navigating ambiguity and leading through change.

• Committed to collaboration, high standards, and strong governance.

• Able to build trust, foster alignment, and drive results across diverse stakeholder groups.