Global Production Oversight Manager Senior Associate

As the Argentina local lead within the Global Production Oversight (GPO) team, you will drive day-to-day oversight and delivery across KYC BAU governance and the WKO remediation book of work (BOW). You will operate at the intersection of controls, process, and execution—coordinating across WKO teams and regional/global partners to ensure transparent tracking, timely escalation, and consistent delivery against SLAs. You will lead structured root cause analysis for emerging issues, translate policy expectations into practical process/control improvements with GFCC and Policy/Procedures, and help modernize the operating model through smarter, more automated ways of working.

Job Responsibilities

• Execution Leadership & Team Management

  • You will serve as the Argentina local GPO team lead, setting priorities, delegating work, and actively managing performance, development, and engagement.

• Governance, Controls & Delivery Oversight

  • You will establish and run governance across KYC BAU activities, ensuring transparency, progress tracking, and timely escalation of risks, issues, and blockers.
  • You will own the remediation BOW by defining scope and impact, tracking milestones, managing dependencies, and driving delivery in line with SLAs.
  • You will coordinate across regional and global teams to ensure consistent execution, clear governance, and early escalation of risks and blockers.

• Issue Management, Root Cause & Continuous Improvement

  1. You will lead investigations of emerging issues, perform structured root cause analysis, and partner with WKO teams to define and execute resolution plans.
  2. You will partner with GFCC, Policy, and Procedures to identify gaps, clarify requirements, and translate policy into actionable process and control improvements.
  3. You will build and enhance tools that automate controls and streamline processes, taking ideas from concept through implementation with stakeholders.
  4. You will contribute to ad hoc projects to improve the quality, efficiency, and outcomes of the KYC framework.

Required Qualifications, Capabilities and Skills.

• Controls knowledge and comfort operating in a risk-and-control environment.

• Strong interpersonal skills with the ability to influence and partner across stakeholders and regions.

• Logical, structured approach to planning, problem solving, and decision-making.

• Excellent verbal, written, interpersonal, and presentation skills, including senior-ready updates.

• Ability to learn new regulations, processes, and technologies quickly.

• Bachelor’s degree (or equivalent).

• High level of intellectual curiosity.

• Preferred Qualifications, Capabilities and Skills.

• Technical and automation experience (e.g., Alteryx, VBA, or similar tooling).