Digital Health Solutions Consultant (m/f/d)

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena, Munich and Hamburg.

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

• Career development with an international company where you can grow the career you dream of

• An attractive benefits package (e.g. attractive Abbott Pension Plan, a company bike, employee stock purchase program)

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists

• A challenging position in a fast-growing crisis independent industry

• To become part of a dynamic, highly educated, highly skilled, and motivated team

• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication

• Multi-national environment, where we foster the development of our talents within the enterprise

The Opportunity

This position is responsible for the AlinIQ Solutions in the Abbott Digital Health Solutions - Abbott GmbH.

Your Tasks:

• Responsible for advanced presentation of AlinIQ Solutions to clients, supporting Core Sales Team and/or DHSE and to validate client’s medical and technical needs, ensuring their expectation are meet, by proposing the best offer accordantly

• Ensures the maximum utilization of AlinIQ solutions and that its functionalities are totally understood and appreciated, so every client becomes a promoter

• Maintains close relations and communication with existing clients, engaging them to improve daily workflows, continuously identifies newly formed needs, by connecting them to AlinIQ functionalities, creates additional sales though value expansion opportunities

• Support creation of SOW in pre-sales phase in partnership with Customer and CORE sales roles

• Responsible in advanced and functional training of the customers for AlinIQ enablers, during laboratory day-to-day operations

• Increase customer satisfaction and NPS, accordingly create value expansion opportunities and communicate with core sales team

• Must deep dive on customer needs and answer by using AlinIQ enablers, with the aim to transform every customer into a AlinIQ reference site, creating a bridge between customer and marketing team

• With hyper-care minimize inadequate training associated errors and issues, thus reduce customer complaints and avoidable support workload on ITSS team

Your Qualification:

• Bachelor’s degree in medical, life sciences, IT or medical technology

• Understand IT technology within hospital and laboratory environment

• Expertise in clinical laboratory workflows (sample workflow, order/result workflows, inventory workflow, quality, etc.)

• Great understanding of Clinical Laboratory KPI’s. Expected to be part of design / monitoring / management / improvement of those KPI’s

• Strong understanding on how technology drives value in the broader healthcare and laboratory space

• IT functional expertise, IT product and industry knowledge in Healthcare and/or Laboratory Medicine preferred

• Willingness to challenge and improve the status-quo, with analytical skills, problems solving approach, with excellent consulting skills

• Customer facing, open, excellent customer communication, interpersonal and influencing skills

• Willingness to work in cross-functional teams

• Fluent in English and German

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

Job family Sales Force

Divisione CRLB Core Lab

Sede di lavoro Germany > Wiesbaden-Delkenheim : G20

Sedi di lavoro ulteriori

Turni Standard

Viaggiare Yes, 75 % of the Time

Controllo medico Not Applicable

Attività lavorative significative Not Applicable