Product Design Lead (Payment Services)

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs

• Over 2 million members across UK and India

• Over $300 million raised in funding

• Over 2,800 Tideans globally

• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE TEAM

Tide is seeking an exceptional Product Design Lead to join our team in the Payment Services. Payments Services covers all the banking products to enable members to receive, send & store funds (domestically & internationally).

The Tide design team is integrated into a number of internal mission teams called Speedboats that aim to solve the most critical member problems. These speedboats are made up of Product managers, Engineers, UX Writers, Data analysts and Marketing. Working in a collaborative way to discover, define and deliver value to our members in a continuous delivery process. Cross collaboration between speedboats is essential to ensure member journeys are seamless and well connected experiences.

ABOUT THE ROLE

• You’ll work collaboratively with a number of Product Managers, Technical Owners and senior stakeholders of a domain area to define strategic objectives and goals, in order to:

  • Identify & prioritise product roadmap initiatives within a business area to define the biggest opportunities for Tide and its members
  • De-risk these initiatives by working closely with research, product and engineering to best understand the problem to solve, building significant customer value
  • Define how outcomes will be measured, success metrics and expected impact

• You’ll drive the implementation of strategic initiatives, in order to:

  • Deliver well considered, tested and validated outcomes that can be delivered in incremental ways, constantly bringing value to members
  • Partnering with Product Engineering to ensure delivery is aligned with the vision
  • Promote and continuously improve the ways of working to ensure quality experiences are delivered to our members
  • Monitor customer impact and operational success, pivoting where needed in order to achieve desired outcomes

• You’ll champion Design practices effectively to stakeholders at all levels at Tide, which will:

  • Promote the value of Design thinking across Tide
  • Encourage all members of your speedboat to engage and adopt a member-centric approach
  • Showcase the talent, capabilities and achievements of the team in meeting Tide’s strategic objectives

• You’ll lead and mentor a small team of Product designers in different geographies across the globe, in order to:

  • Create and grow a high-performing team that can use a variety of design methods to achieve brilliant results
  • Lead and mentor the team to provide inspiration, and support
  • Provide clear career development that have actionable goals to develop talent
  • Maintain and promote a culture of continuous improvement and collaboration across the team

WHAT WE ARE LOOKING FOR

• Minimum 7 years of relevant experience in a comparable UX Design or Product Design role, ideally with scale up / start up experience in a SaaS company

• Led a small Product Design Squad or played a key role in the design of world-class product design and launch in a fast-growing company before

• In-depth knowledge of Product Design methodologies - esp. Design Thinking - across the full range of user-centred design activities

• Ability to simplify objectives and projects to deliver in the most efficient and high quality way, working closely with Product Management and Engineering to define product strategy and OKRs

• Proficiency in leading design reviews and the use of design tools such as Figma

• Experience in user testing and research methodologies

• Experience of working in an agile scale-up environment and comfortable with ambiguity

• Being data-driven in your approach, with experience of using tools like Looker, Heap, GA, Hotjar or similar to inform your design

WHAT YOU’LL GET IN RETURN:

• Remote first

• 25 days paid annual leave

• 3 additional days for volunteering and learning

• Private Health Insurance

• Mental Health Support Platform

• FitPass

• Family and Friendly Leave (according to statutory)

• Personal L&D budget

• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-NZ1

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.