Entry Level, Junior

Customer Support Representative Polish/English and German

OVHcloud

Wroclaw, Poland · On-site

Within your #OneTeam

you will work in an IT company – a leading European cloud and hosting provider with a global presence
you will learn about our services
you will develop your soft skills
you will learn to look for and provide solutions to customers

Your main responsibilities

to be the first point of contact for customers from different countries worldwide
to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
to participate in defined projects and missions
to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

becoming independent in recognizing and troubleshooting most standard issues brought by customers
understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

providing nuanced and complex resolutions to our customers
start developing technical skills in our dedicated training programs

Skills required :

Fluent Polish, English and German
Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
Great communication skills
Independence and curiosity in searching for solutions
Oriented towards great customer service
Ability to manage priorities
Ability to work efficiently within a team
Willingness to work with new technologies and to develop

That's a plus :

if you have experience in similar position: Help Desk, Service Desk in an IT environment

This is on-site first and then hybrid position based in Wrocław.

#Benefits

Nationale Nederlanden life insurance
Edenred lunch card
Luxmed private health care
Multisport card
Public transport refund
Pension Plan (PPPE)
Ask Henry concierge
EMA – psychological support
Employee referral program
Additional 4 days off
Global Incentive Plan
Kudos seniority bonus
Hybrid working mode
Funding for remote working
Glasses refund
Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance

Is this role right for you?

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