Customs Brokerage Product Specialist (MY & SG Focal)

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Purpose

The Maersk Customs Service (MCS) Product Specialist is responsible for owning and growing the MCS product portfolio. This role combines product ownership with business development accountability, driving revenue growth, margin optimisation, and pipeline conversion while ensuring operational feasibility and compliance.

Key Responsibilities

• Own performance of the MCS product portfolio in Malaysia and Singapore.

• Drive product strategy, offerings, and bundled logistics solutions aligned with customer needs and commercial priorities

• Act as a product-led business development owner, driving pipeline creation, qualification, and conversion

• Own and deliver on revenue, gross profit (GP), and margin performance, including RFQs, pricing governance, and approvals

• Lead Go / No-Go decision-making based on product fit, operational feasibility, and risk considerations

• Ensure strong operational alignment and cost optimisation across vendors, outlays, and productivity levers

• Maintain compliance with local customs regulations and broader trade requirements

• Monitor and improve key performance indicators including, Revenue and GP growthGP margin %Pipeline conversion ratesReduction of loss-making accountsCost control (vendor, outlay, productivity)Service performance and compliance

What we are looking for

• Minimum 5+ years of experience in logistics, with strong exposure to customs operations and commercial solutioning.

• Experience in product, operations, or sales roles, with clear P&L ownership and commercial accountability

• Strong understanding of Malaysia’s customs processes and systems

• Strong commercial acumen with the ability to balance growth and margin discipline

• Demonstrated ability to assess deal profitability and make sound Go / No-Go decisions

• Experience working across cross-functional teams with strong stakeholder management skills

• Ability to translate customer needs into scalable, operationally viable product solutions

• Candidate with Kursus Ejen Kastam (KEK) certified is an added advantage

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.