BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: HR Business Support and Strategic Projects Senior Expert Contract Type: Permanent Location: Global (Preferred locations: Europe, MEA, UKI countries)

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

As an HR Business Support and Strategic Projects Sr Expert, you'll lead global HR projects that improve efficiency and support business priorities. You'll bring structure, pace and clear governance to complex initiatives, moving projects successfully from definition through implementation and closure.

If this sounds like a team, you'd like to join ... keep reading.

Your key accountabilities include:

This is a hands-on senior project management role for an experienced project manager who can lead multiple complex initiatives, maintain strong delivery controls and communicate effectively with senior stakeholders. You will work across global, regional and country teams to deliver agreed outcomes on time, within budget and to the required quality.

End-to-end project leadership

• Lead multiple medium-to-high complexity global HR projects and deployments from initiation through implementation, stabilization and closure.

• Create and actively manage integrated project plans covering milestones, activities, resources, dependencies, critical paths, testing, deployment and post-go-live support.

• Manage delivery against agreed timelines, budgets and quality standards, taking timely corrective action when progress diverges from plan.

Governance, control and reporting

• Maintain accurate project documentation, including RAID logs, decision logs, action trackers and change control, with clear owners and due dates.

• Identify and proactively manage risks, issues, assumptions and dependencies, including cross-project and supplier dependencies.

• Produce concise, accurate and executive-ready status reporting that highlights progress, risks, decisions and support required.

Stakeholder and supplier management

• Build effective working relationships across global, regional and country HR teams, HR technology teams, functional specialists and external suppliers.

• Align stakeholders on objectives, accountabilities, deliverables and decisions, engaging the right subject-matter experts at the right time.

• Hold internal teams and suppliers accountable for realistic plans, timely deliverables, issue resolution and transparent reporting.

HR systems awareness

• Apply a strong working understanding of common HR technology landscapes in large, complex organizations, including core HR, payroll, time and attendance, recruiting, onboarding, data platforms and integrations.

• Understand how process, data and technology dependencies may affect project plans, testing, deployment, operational readiness and employee experience.

• Ask informed questions, identify where specialist input is required and coordinate HR, technology, data and process experts to support delivery decisions.

Problem solving and continuous improvement

• Investigate delivery challenges, validate facts and root causes, assess options and recommend practical resolutions.

• Apply sound judgement, commercial awareness and attention to detail while maintaining pace and focus on outcomes.

What are we looking for from you?

• Proven experience independently leading multiple medium-to-large HR technology, HR transformation or enterprise systems projects through the full project lifecycle.

• Strong capability in project planning, critical-path management, governance, risk and issue management, budget control, supplier management and executive reporting.

• Good knowledge of enterprise HR systems and processes. Experience with platforms such as Oracle HCM, Oracle EBS, SAP HR, payroll, or time and attendance is desirable.

• Practical understanding of system implementation activities such as testing, data migration, integrations, cutover and operational transition, without being expected to design or engineer the solutions.

• Ability to work autonomously, absorb complex information quickly, solve delivery problems and drive actions through to closure.

• Excellent written and verbal communication, including concise senior-level reporting, structured meeting outputs and confident facilitation.

• Preferred: PRINCE2, PMP, Agile or comparable project management certification, or equivalent demonstrable experience.

What success looks like

• Projects have credible, current plans with clear ownership, sequencing, dependencies and success measures.

• Risks, issues and critical actions are identified early, managed actively and reported accurately.

• HR system and process dependencies are understood sufficiently to engage the right experts and make informed project decisions.

• Senior leaders receive concise, decision-oriented updates that build confidence in project control and outcomes.

What you'll need to do next?

If you have a strong record of delivering complex HR systems or transformation projects and want a role with global scope and senior stakeholder exposure, apply online with a full and up-to-date CV. Please highlight your accountability for planning, governance, delivery and measurable outcomes.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organization.