Senior Staff Product Designer - Consumer Group, Credit Karma

We are seeking a Product Designer to join the Intuit Credit Karma team, a mission-driven group dedicated to making financial progress possible for everyone. In this pivotal role, you will be responsible for shaping the end-to-end customer experience across Credit Karma's personal finance and money management products, setting the vision for how millions engage with their finances.

As a Staff-level designer, you will be a leader on the team, setting a high bar for craft, driving design strategy, and mentoring other designers. You'll collaborate closely with product , engineering, research, and data science partners to create intuitive, impactful, and scalable experiences that empower people to make confident financial decisions. You should be a maker, not afraid to take on complex challenges that lead to paradigm-shifting ideas, and thrive in ambiguity as a creative systems thinker. You’ll be part of a design team dedicated to creating game-changing user experiences that help power prosperity for our customers.

Responsibilities

1. Role & Core Responsibility

• Lead design initiatives for Intuit Credit Karma engagement features; shaping both the member journey and product vision.

• Translate complex financial concepts into simple, accessible, and engaging experiences.

• Create user flows, wireframes, prototypes, and high-fidelity designs that balance member needs, business goals, and technical feasibility.

• Use research and data to inform design decisions, test hypotheses, and continuously refine solutions.

• Advocate for design excellence and accessibility, ensuring every touchpoint reflects Credit Karma’s brand and values.

• Contribute to and extend our design systems to ensure consistency and scalability across products.

• Work on scalable platform solutions with velocity and rigor by leveraging and contributing to our Intuit design system and innovating using new and existing tech capabilities.

• Lead delivery of high-level frameworks for understanding the problem space, detailed design specs for E2E initiatives, and ideal state prototypes.

• Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities across web & mobile platforms.

• Drive cross-platform designs to ensure best-in-class customer experiences no matter the platform, with a strong focus on mobile-first approaches.

• Leverage customer insights and data to inform design decisions, ensuring solutions are deeply rooted in customer empathy and address real user needs.

2. Strategic and Foundational Leadership

• Mentor and guide other designers, helping elevate the overall design practice across the Credit Karma team.

• Drive and deliver design strategies, frameworks, principles, and designs on a broad range of projects to accelerate large initiatives and align stakeholders across different teams and business units.

• Bring a bold vision and design strategy to life across multiple areas in the ecosystem, connecting the dots across multiple strategies and initiatives to make the largest impact.

• Serve as a lighthouse example for understanding, identifying, and executing high-impact growth design work, setting a gold standard for design practices across the Product organization.

• Provide mentorship and thought leadership within the team, cultivating a culture of high velocity, a bias for action, experimentation, and shared learnings.

3. Collaboration and Communication

• Partner with product management and engineering to define strategy, identify opportunities, and deliver experiences that drive measurable impact.

• Operate with autonomy and drive design in partnership with many stakeholders across Design, Development, Product Management, Data/Analytics, and Service Design.

• Masterful storyteller, able to influence a broad audience by visualizing ideas and concepts for internal leaders, partners, and customers.

• Use facilitative leadership skills to drive to the best outcome for stakeholders, inspiring others to want to work with you.

Qualifications

Design Experience & Expertise:

• 10+ years of UX/UI/Product design experience, with at least 2 years in a staff or senior staff-level role, and significant experience in mobile app design.

• Strong portfolio demonstrating end-to-end product design and the ability to tackle ambiguous problems.

• Exceptional visual, interaction, and systems design skills, with a strong attention to detail.

• Deep understanding of human-centered design, accessibility, and usability principles.

• Expert knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research.

• Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills and design principles.

• Familiarity with mobile design guidelines and best practices (e.g., Apple Human Interface Guidelines, Material Design).

Product Impact & Business Acumen:

• Proven track record of shipping impactful consumer-facing digital products, ideally in fintech, banking, or financial wellness, with a proven track record in mobile product development.

• Ability to influence at multiple levels of the organization, balancing business needs with member advocacy.

• Proven track record in setting a vision for great customer experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their delightful experience and ease of use.

Collaboration & Leadership:

• Experience collaborating cross-functionally with product, engineering, and research.

• Strong communication skills with the ability to present and rationalize design decisions clearly.

• Exemplary ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and to 'raise the bar' continually as an effective leader of positive change.

Passion & Self-Management:

• A passion for helping people achieve better financial outcomes and creating products that resonate on an emotional level.

• Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Oakland $203,000 - $274,500 Mountain View, CA $203,000- $274,500