Sr. Expert / Specialist, Payroll Tax and Services

At Intuit, our mission is powering prosperity around the world. The Tax Processor 4 role is an advanced specialist position within our Tax Processing function, responsible for independently resolving the organization's most complex tax cases, serving as the team's escalation endpoint for non-precedented issues, and building the technical capability of less experienced Tax Processors. This role supports accurate and timely tax compliance for millions of customers across our platforms.

Responsibilities

• Independently own resolution of the most complex tax notices, multi-jurisdictional issues, and penalty abatements, applying deep regulatory expertise with minimal supervision

• Serve as the team's escalation point for complex, non-precedented cases; determine root cause and resolution path where no established procedure exists

• Conduct audits of payroll records for compliance, identifying control gaps and recommending corrective action for the specific cases and accounts involved (case-level — see Discussion Point 6 for the boundary with EX5's systemic scope)

• Author and maintain SOP documentation and training materials; provide informal coaching and guidance to less experienced Tax Processors (see Discussion Point 5)

• Serve as subject-matter resource on tax treatment, filing requirements, and compliance interpretation for internal partners

• Partner with technology and operations teams to validate accuracy of automated tax calculations and system enhancements before rollout

• Prepare and file the most complex amended returns and manage correspondence for escalated, specialized cases

• Maintain expert-level currency on regulatory changes, communicating case-level impacts to the team

Qualifications

• Typically 3+ years of relevant experience in tax processing, payroll tax operations, or tax compliance, with demonstrated depth in a specialization

• Bachelor's degree or equivalent demonstrated domain expertise; FPC or CPP preferred

• Advanced knowledge of multi-jurisdictional tax regulations and agency procedures, applied independently to non-precedented cases

• Demonstrated ability to informally coach and develop team members and create training/documentation content

• Track record resolving the most complex cases in a queue with minimal escalation or rework

• Proficiency with tax/payroll systems and reconciliation tooling, including validating system changes

• Ability to translate complex tax concepts for technical and non-technical audiences

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.