Personal Shopping Coordinator @ MYTHERESA

Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more. Mytheresa’s unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of LuxExperience, the leading digital, multi-brand luxury group.

Overview Highly organized and detail-oriented Personal Shopping Operations Coordinator to support our Personal Shopping (PS) team. This role plays a key part in ensuring smooth day-to-day operations, coordinating client-facing materials, attending PS shopping events and optimizing internal processes across merchandising, logistics, and communication.

WHAT YOU WILL DO

Personal Shopping Support

• Create and maintain lookbooks for product launches in preferred format

• Support with specific edit / JustForYou requests from the PS team; collaborate with PS team to define which launches are most needed

• Handle item requests and complete tasks from internal request channels

• Create and manage reservations for pre-reservation launches

• Support PS team during shopping events and client activations, by attending style suites and assisting with unpacking/packing and organizing items on site.

• Process blocked orders for assigned team members

Client & Event Coordination

• Prepare materials for client and brand events

• Collect and organize client and team feedback

Operations & Logistics

• Manage return label documentation and process in-office returns

• Maintain and update tracking sheets for in office returns/returns from office to WH

• Maintain inventory of supplies in the office / storage unit

Process Improvement & Training

• Train incoming interns on return package processes

• Organize and develop training materials for new hires

• Support onboarding and Ops training initiatives

• Streamline visual merchandising processes for styling suites and assist with merchandising planning ahead of events; need to define which portion of this ops team is assisting on

Cross-Team Collaboration

• Establish and manage communication channels between Operations and Buying teams

• Report on client-requested items

• Contribute to improving reporting and internal communication workflows

WHO YOU ARE

• Strong organizational and multitasking skills

• High attention to detail and accuracy

• Excellent communication and teamwork abilities

• Ability to travel for Personal Shopping team style suites

• Proficiency in Excel or similar tracking tools

• Interest in fashion, retail, or personal shopping operations preferred

WHAT WE OFFER

• Annual salary of $31.73/hour

• Paid time off

• Special leave of absence

• Medical and dental insurance

• Life insurance

• Long-term disability insurance

• Medical and family leave coverage

• 401(k) Plan

• Employee Share Purchase Plan

• Staff discount of up to 30%

• Discounted memberships for selected fitness platforms and gyms

• Language and e-learning courses

• Social Day

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry levelWorkplace Type: Hybrid