AI Automation Engineer - CoPilot

Position Description:

CGI is seeking an AI Automation Engineer to design, deploy, and support intelligent AI agents in Microsoft Copilot Studio that transform manual tasks and streamline business processes. In this highly collaborative role, you’ll work closely with the AI Architect and business stakeholders to identify process challenges, turn ideas into practical AI-powered solutions, and measure their adoption and business impact.

This position can be performed near any CGI office (preference in MA)

Your future duties and responsibilities:

• . Requirements discovery: Work with the AI Architect and business users to understand manual workflows, identify automation candidates, and define agent scope and success criteria.

• . Agent development: Build agents in Copilot Studio, including topics, prompts, knowledge sources, actions, and conversation flows.

• . Workflow automation: Connect agents to systems using Power Automate, connectors, and APIs (e.g., SharePoint, Teams, Outlook, Dataverse, Excel, ServiceNow, internal apps).

• . Prompt and knowledge design: Write and refine instructions, ground agents on enterprise content, and tune responses for accuracy and consistency.

• . Testing and quality: Test agents for accuracy, edge cases, and failure handling. Validate with business users before release.

• . Deployment and governance: Follow architect defined standards for security, data access, DLP, environment management (dev/test/prod), and responsible AI.

• . Usage tracking and reporting: Monitor agent adoption, volume, resolution rates, and time/effort saved. Build simple dashboards (Power BI or Copilot Studio analytics) and report progress to leadership.

• . Continuous improvement: Review feedback and usage data, then iterate on agents to improve performance and expand coverage.

• . Documentation and enablement: Maintain agent documentation, runbooks, and user guides. Train business users on adoption.

Required qualifications to be successful in this role:

• . Must have at least 6 + years of experience as a full stack developer with Python or similar language

• . 3+ years in automation, software, or solutions engineering

• . Hands on experience with Microsoft Copilot Studio and Power Platform (Power Automate, Power Apps, Dataverse) - Mandatory

• . Working knowledge of generative AI concepts: LLMs, prompt engineering, grounding/RAG, and agent limitations

• . Ability to translate business processes into automated workflows

• . Strong communication skills and comfort working directly with non technical stakeholders

Desired Qualifications

• . Microsoft certifications (PL 200, PL 400, AI 900, AI 102)

• . Experience with Azure AI services (Azure OpenAI, AI Foundry, AI Search)

• . Familiarity with agent frameworks beyond Copilot Studio

• . Basic Python or JavaScript for custom actions

• . Power BI for usage and ROI reporting

• . Experience in healthcare, insurance, or other regulated industries

Education: Bachelors in computer science or related field.

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $98,500.00 $172,400.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• . Competitive compensation

• . Comprehensive insurance options

• . Matching contributions through the 401(k) plan and the share purchase plan

• . Paid time off for vacation, holidays, and sick time

• . Paid parental leave

• . Learning opportunities and tuition assistance

• . Wellness and Wellbeing programs

#LI-MP2

Skills:

• Generative AI

• RESTful (Rest-APIs)

• Workflow

• Business Process Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.