Sr. HR Manager

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Senior PXT Campus Manager is a strategic, high-judgment leader responsible for delivering operational excellence and scalable PXT impact across the most complex sites and regions. Leading a team of HR Partners and HR Business Partners, you will partner with Snr Business and Amazon site Leaders, to translate enterprise people strategies into regional execution, strengthen leadership capability, and drive systemic improvements in culture, performance, and risk. Success requires your ability to flex based on business conditions, surface trends and scale practices regionally, guide PXT site leaders through complex high-impact decisions, anticipate emerging risks, and influence senior stakeholders. You will drive measurable improvements in attrition, attendance, engagement, and leadership effectiveness across multiple sites while building a high-performing, future-ready PXT organization.

You will be expected to travel and work onsite at Amazon facilities, ensuring personal connection and hands-on leadership where needed.

Key job responsibilities

PXT Operational Excellence

Ensure PXT teams across your region execute with discipline, consistency, and alignment to Amazon standards. Use inspections and data to identify defects, validate process integrity, and reinforce accountability. Deep dive executive escalations, ethics cases, and workplace incidents to identify root causes and address systemic issues. Surface recurring system gaps to central teams, influencing scalable improvements. Champion PXT tools and systems while reinforcing critical thinking. Establish consistent inspection rhythms to monitor progress and escalate persistent gaps. Maintain visibility across sites, building rapport and identifying concerns before they escalate.

Employee Experience & Culture

Set clear expectations for site and PXT leaders to create workplace environments that drive engagement, performance, and retention. Ensure leaders implement feedback mechanisms including Voice of the Associate boards, roundtables, and GEMBA walks. Oversee employee relations budgets and deliver meaningful recognition programs. Champion safety-first culture through proactive strategies, inspections, and accountability. Partner with leaders to uphold building standards and empower community engagement initiatives coordinated with Public Policy and Public Relations teams.

PXT Leadership

Guide high-judgment decisions impacting people, performance, and culture. Provide oversight on investigations, corrective actions, and employee relations matters, serving as final decision-maker on high-risk decisions including terminations involving potential discrimination, retaliation, for business leaders. Serve as primary escalation point for complex issues, partnering with Regional PXT, Legal, and Employee Relations teams. Anticipate and mitigate employee relations risks by identifying emerging trends and developing proactive strategies. Partner with country-level Governance teams and Works Council representatives to ensure effective consultation processes on site-level matters, maintaining constructive labor relations and compliance with co-determination requirements. Lead regional change initiatives by supporting site leaders through transformation, helping manage ambiguity and reinforce new behaviors. Foster collaboration between site and central PXT teams. Drive adoption of HR technology solutions to enhance efficiency and employee experience.

Ops Talent Planning & Org Health

Partner with Operations leaders to assess organizational health, review succession plans, and identify gaps in leadership capability or bench strength. Hold PXT teams accountable for building leadership capability through coaching and development. Partner with business leaders to identify leadership gaps and drive targeted development. Review talent strategies, identify risks, and align on regional priorities. Ensure site teams evaluate leadership readiness, role criticality, and attrition trends. Identify critical roles with limited bench strength or high retention risk, developing targeted contingency plans. Drive consistent, objective talent evaluations and ensure performance tools are used to drive fair, defensible outcomes.

PXT Leadership & Org Health

Build and sustain a high-performing, future-ready PXT organization. Invest in PXT team growth through coaching, development, and stretch opportunities. Drive succession and promotion decisions by assessing performance, readiness, and potential. Create meaningful opportunities for PXT site leaders to lead regional initiatives and extend their influence. Set the tone for an inclusive, connected, high-trust culture, using data to assess team health. Ensure regional PXT strategy aligns with broader organizational goals while adapting to local needs. Oversee PXT headcount across the region, ensuring appropriate staffing and resourcing. Translate Amazon PXT priorities into clear, actionable regional plans with defined goals and metrics.

A day in the life

Your day blends strategic leadership with operational execution across multiple complex sites. You'll partner with senior Business and HR Leaders and on high-impact organizational challenges while coaching your team of HR Partners and HR Business Partners. You'll flex based on business conditions, conducting site walks to assess standards and safety, facilitating feedback sessions, and reviewing regional metrics to surface trends. You'll make high-judgment decisions on investigations and corrective actions, manage complex escalations, and lead regional change initiatives. Through data analysis and inspection routines, you'll identify systemic issues and influence central teams on scalable improvements. Success comes from your ability to lead through others, anticipate emerging risks, and drive measurable improvements in employee experience and business performance across your region.

• Bachelor's degree or equivalent

• Extensive experience in human resources leadership or equivalent leadership experience (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)

• Experience supporting hourly, front-line and salaried employee populations

• Fluent verbal and written communication skills in English and Spanish

• Proficiency in HR data analysis, including experience translating metrics into actionable workforce strategies and measurable business outcomes

• Experience supporting and/or leading employee-focused processes such as onboarding, benefits, investigations, training and/or talent management

• Master's Degree or MBA

• Extensive experience in HR leadership, including roles with expanding scope and responsibility

• Knowledge of employment law, employee relations, and compliance requirements

• Experience managing complex employee relations and organizational health initiatives

• Expertise in full-cycle talent management, including strategic workforce planning, talent acquisition, performance management, leadership development, succession planning, and organizational effectiveness

• Track record of building and developing high-performing HR and/or Operations teams

• Experience leading successful HR initiatives in fast-paced operational environments

• Strong interpersonal skills with demonstrated ability to influence, communicate effectively, and manage conflict

• Ability to advance technology initiatives, including AI integration and emerging tools, to drive operational excellence

• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.