Senior Network Technology Support

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

The Senior Wireless Design & Consulting Engineer serves as a lead technical consultant responsible for enterprise Wi-Fi architecture, RF engineering, wireless design, customer advisory services, and technical leadership. This role partners directly with customers, sales teams, project managers, and implementation teams to develop wireless solutions that meet business, operational, and performance objectives. The engineer is responsible for conducting RF assessments, producing validated wireless designs, creating Bills of Material (BOMs), guiding implementation teams, and serving as a trusted subject matter expert throughout the project lifecycle.

Key Responsibilities

Wireless Consulting & Customer Advisory Services

• Serve as the primary wireless engineering consultant for customers.

• Lead customer discovery sessions and technical design workshops.

• Translate business requirements into scalable wireless architecture solutions.

• Present technical recommendations, risks, assumptions, and remediation plans.

• Provide technical leadership during pre-sales and delivery engagements.

• Support account teams and customer-facing solution development efforts.

• Act as a trusted advisor for wireless networking technologies and best practices.

RF Engineering & Wireless Design

• Conduct predictive and on-site RF site surveys.

• Perform wireless coverage, capacity, interference, and spectrum analysis.

• Develop enterprise WLAN designs using Ekahau and industry best practices.

• Produce wireless design packages and engineering deliverables.

• Create Bills of Material (BOMs) and deployment recommendations.

• Design wireless solutions supporting hospitality, enterprise, healthcare, retail, and managed services environments.

• Validate design integrity prior to implementation.

• Conduct post-installation RF validation and performance optimization.

• Define wireless engineering standards, methodologies, and best practices.

Technical Leadership

• Lead troubleshooting efforts for complex wireless and networking issues.

• Perform root cause analysis for chronic and critical service issues.

• Mentor engineers and provide technical guidance.

• Review and approve engineering designs and implementation plans.

• Serve as the technical escalation point for advanced wireless design and performance issues.

• Drive engineering standards, process improvements, and operational efficiencies.

Implementation Oversight

• Oversee implementation and turn-up activities.

• Review deployment readiness and validation plans.

• Support customer acceptance testing and solution validation.

• Ensure engineering standards are maintained throughout project delivery.

• Coordinate remediation efforts related to implementation issues and design deviations.

Documentation & Design Governance

• Develop and maintain wireless design standards, templates, and methodologies.

• Produce engineering documentation and customer-facing deliverables.

• Maintain design repositories and knowledge documentation.

• Review and approve final as-built documentation.

• Ensure consistency and quality across engineering deliverables.

Required Qualifications

• 3+ years of experience performing wireless engineering, RF design, wireless consulting, site surveys, or enterprise network architecture.

• Demonstrated expertise in: RF Engineering Wireless Design Ekahau Cisco Meraki Aruba Central Juniper Mist Ruckus WLAN Optimization TCP/IP Networking Routing and Switching Network Security

• Experience leading wireless design and implementation projects.

• Experience developing Bills of Material (BOMs) and customer design deliverables.

• Strong customer-facing consulting and presentation skills.

• Strong verbal and written communication skills.

• Ability to independently lead technical initiatives and customer engagements.

• Ability to serve as a technical mentor and escalation resource.

Required Certifications

• ECSE Design (Ekahau Certified Solutions Engineer)

• CWDP (Certified Wireless Design Professional)

• CWNA (Certified Wireless Network Administrator)

Preferred Qualifications

• Cisco Meraki Solutions Specialist (CMSS)

• CWNP Certification

• CCNP Enterprise

• Aruba Professional Certifications

• Juniper Professional Certifications

• Ruckus Professional Certifications

• Hospitality Wi-Fi design and consulting experience.

• SD-WAN design and deployment experience.

• Python, Ansible, or network automation experience.

• Enterprise network architecture experience.

• Managed services consulting experience.

• Experience supporting multi-vendor wireless networking environments across large-scale enterprise deployments.

Travel Requirements

• Ability to travel as required to customer locations for wireless assessments, design validation, implementation support, customer workshops, and project engagements.

Physical Requirements

• Ability to perform on-site survey and implementation activities, including standing, walking, lifting network equipment, and accessing network infrastructure in customer environments.

Job Contribution: An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction.

Supervisor: No.

TCP Career Step Differentiator: Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets.

Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Education/Experience: Bachelor’s degree (BS/BA) desired. 3+ years of related experience. Certification is required in some areas.

Our Senior Network Technology Support jobs earn between $106,100.00 - $178,200.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Atlanta, Georgia, Dallas, Texas

Salary Range: $106,100.00 - $178,200.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.