Job Description

Contract Management & Execution:

• Manage the execution and administration of service contracts, maintenance agreements, and aftermarket support programs.

• Ensure all contractual obligations, Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and Performance Guarantees are achieved.

• Monitor contract profitability, cost performance, risk exposure, and revenue realization.

• Lead contract reviews, renewals, amendments, and escalation management.

• Maintain accurate contract documentation, records, and reporting systems.

Operational Coordination:

• Coordinate with service operations, field service engineers, parts supply, technical support, and project teams to ensure successful service delivery.

• Coordinate planning and execution of shutdowns, overhauls, preventive maintenance, and emergency response activities.

• Ensure resource allocation aligns with contractual commitments and operational priorities.

Customer Relationship Management:

• Serve as the primary commercial and operational contact for key customers.

• Build strong long-term relationships with companies, operators, EPC contractors, and industrial clients.

• Conduct regular customer performance reviews and operational meetings.

• Identify opportunities for contract expansion, upgrades, and additional service offerings.

Financial & Commercial Management:

• Prepare and manage contract budgets, forecasts, and profitability analysis.

• Monitor invoicing, variations, claims, and payment milestones.

• Support tendering, pricing strategies, and contract negotiations.

• Drive continuous improvement initiatives to optimize service efficiency and margin performance.

Risk, Compliance & HSE:

• Ensure compliance with contractual, legal, and company governance requirements.

• Monitor and mitigate commercial, operational, and technical risks.

• Support adherence to HSE policies, site safety standards, and industry regulations.

• Participate in incident reviews and corrective action processes where required.

Reporting & Performance Analysis:

• Develop and present contract performance reports to management and customers.

• Track service KPIs including equipment availability, reliability, MTBF, response times, cost performance, etc.

• Utilize ERP/CMMS systems to manage contract data and reporting accuracy.

Special assignments

Key Performance Indicators (individual KPIs)

• Contract profitability and margin achievement

• SLA and KPI compliance

• Customer satisfaction and retention

• Equipment uptime and reliability performance

• On-time invoicing and cash collection

• Safety and compliance performance

• Successful contract renewals and growth

Qualifications & Experience

• Bachelor’s degree in Engineering, Business Administration, Industrial Management, or related field.

• Minimum 10 years of experience in aftermarket services, or industrial operations.

• Experience in heavy equipment, mining machinery, power generation equipment, marine engines, or rotating equipment industries preferred.

• Strong understanding of maintenance service models, field service operations, and industrial customer environments.

• Experience managing long-term service agreements (LTSA), maintenance contracts, or performance-based service agreements is highly desirable.

• Familiarity with ERP and service management systems (SAP, or equivalent).

• Preferred Industry Experience supporting equipment and services related to:

  • Mining trucks, excavators, crushers, and processing equipment
  • Diesel and gas power generation systems
  • Marine propulsion systems and auxiliary equipment
  • Rotating equipment, engines, pumps, compressors, and turbines

Required Skills & Competencies

• Strong commercial and contractual negotiation skills

• Technical understanding of heavy industrial equipment

• Financial and analytical capability

• Stakeholder and customer relationship management

• Project and operational coordination

• Risk assessment and problem-solving

• Excellent communication and reporting skills

• Ability to work in high-pressure operational environments

• Leadership and cross-functional team collaboration

Work Environment

• Office and field-based role with regular customer site visits.

• Travel may be required to mining sites, power plants, shipyards, ports, offshore locations, etc.

• May require availability outside standard business hours during critical operational events or shutdowns.

Type of Contract

Permanent