Mid-Level, Senior
Manager, Customer Support
Job Description
-
Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
-
Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
-
Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region
-
Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
-
Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
-
Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
-
Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
-
Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
-
Co-ordinate field work and service recovery with local service partners and Distributors.
-
Provide on-site investigations/troubleshooting in the APAC region when required.
-
Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
-
Provide leads and support to Sales Dept.
-
Coordinates with Failure Analysis Center to carry out FAC as required.
-
Any other Support Requirement to the region.
-
Assist diagnosis of problems on other applications if required.
Type of Contract
Permanent
Sign up to apply and find out right away if you're a fit.
Is this role right for you?
Your agent will tell you — in seconds.
Sign up and I'll tell you right away how well Rolls-Royce matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.