Service Renewal and Upsell Specialist

Responsibilities:

Key Activities:

• Implementation of service portfolio and and pricing (Calculation of offering strategy)

• Optimization and maximization of initial service-attach within solution and standard deals

• Deployment and development of service portfolio

• Enablement of product sales to sell standard services

• Adapting existing service activities to ensure a customer fitting service delivery

• Support of non-standard deals regarding service solution design and pricing and offer management

• Negotiation of non-standard (customer provided) maintenance agreements

• Performance of channel sales through driving the reseller engagement with focus on service sales & service delivery quality, according to the global service channel program guidelines

• Service contract renewal and upsell management

• Measurement and reporting of actuals and forecast vs. plan and further sales performance KPIs

• Owning the service pipeline and forecast

• Track and manage invoicing. Liase with Finance Department as required.

• Provide analytical and statistical data in assisting preparation of cost calculation, budgeting, forecasting, and business planning

Project Support

• Support the Commercial Team with the drafting of tender documentation, and contribute to the drafting of commercial & contractual documents, such as letters, early warning, Change Request

General

• Able to balance priorities and perform effectively under pressure to deliver against sometimes challenging deadlines whilst being consistent and delivering to a high standard.

• Proactively communicate with colleagues to coordinate the timely completion of tasks and project deadlines.

• Providing administrative, and secretarial support – within a project team, with experience of monitoring and reporting on progress of project.

Job Requirements:

• Effective time management skills, including the ability to successfully prioritise workloads, and manage multiple competing priorities

• Has worked in and contributed to collaborative team environments and is comfortable in supporting team members to deliver business objectives and personal development goals.

• Good interpersonal skills - is articulate, demonstrates good verbal, a suitably confident team player who can co-ordinate across multiple teams.

• Minimum Diploma holder in Business Administration, Finance or related discipline.

• At least 3 years’ experience in administration tasks.

• Self-motivated, well-organized, service-oriented, initiative and independent.

• Good analytical mind and business sense.

• Good command in both spoken and written English

• Proficiency in computer application.

• Hand-on experience of SAP or others ERP