Job Summary:

G+D Mobile Security is seeking a Data Engineer with the ability to work in a fast, dynamic, and technical environment with strong attention to detail. The Data Engineer’s job is a technical job to manage day-to-day profile generation in the Mobile Security (MS) data center. This includes supervise, support and follow-up on issues related to daily business around data generation; mange service requests, changes, incident and problem resolutions; and facilitation of second line support as needed. The Data Engineer’s main responsibilities are to provide the adequate data in the right formats to corresponding G+D stakeholders and ensure accurate execution of the data generation processes.

On a daily basis, the Data Engineer will utilize the Identity Service Platform (IDSP) application developed in house for profile generation and monitoring orders status for telecom clients and Mobile Network Operator (MNO) clients. Additionally the Data Engineer may be expected to manage production data translation and send to client via EDI\GenTran\Systline system.

Qualifications:

Education and Experience

• University degree in Computer Science, IT or related technical/engineering field and 2+ years of experience in similar position (or equivalent combination of education and experience)

• Technical experience in data generation or similar experience

• Experience in MS Office programs

• Knowledge of database systems, such as MS SQL Server, preferably Oracle

• Firsthand experience in Splunk, with knowledge of Splunk query language is an asset.

• Experience in Docker with hands on knowledge of creating, updating and scaling docker and microservices applications is an asset.

• Experience in Kubernetes clusters at Enterprise level is an asset.

• Experience with Infor SyteLine EDI ERP system and GENTRAN translator is an asset

• Experience in incident and problem resolution as well as changes is preferred

• Experience in installation, configuration, troubleshooting and integration of software solutions is preferred

• Preferably Telecommunications industry experience

• Preferably experience with working across diverse cultures

• Preferably some experience with file transfer systems like SFTP\MFT

• Preferably experience in working with automation/scripting related to software application.

Knowledge Skills and Abilities

• Knowledge in usage of system software for data generation

• Knowledge of relevant market technologies in secure environments is preferable

• Service specific knowledge related to telecommunication and OEM solutions is preferable

• Knowledge of ITIL processes and Service Management preferable

• Ability to work under pressure and flexible to changes

• Highly organized and quality conscious

• Analytical thinking and problem-solving mentality

• Being an excellent team player

• Drive for self-learning and improvement

• Ability to follow given processes, procedures and work instructions

• Fluent written and spoken English

• Ability to work flexible hours and occasional weekends to support business needs.

• Minimum 3 days per week in the office with ability to extend to 5 days as business requires

Essential Functions:

• Accurate execution of the data generation processes

• Provide data in the right formats to the corresponding G+D stakeholders

• Utilize G+D software to generate, process, manage and transfer data for release sample and personalization.

• Follow Mobile Security global policies, procedures and tools

• Take accountability and responsibility towards assigned process roles

• Project engagement

• Time objective: Spend of budgeted time on planned tasks plus timely and accurate time reporting

• First level support and troubleshooting of issues related to the daily business in data generation

• Coordinate activities between customers and internal resolver groups as well as external parties.

• Resolve incidents with support from Profile Engineers and Application Engineers

• Documentation (project specific and internal) of end-to-end solution

• Support Profile Generation Manager with information to be used in capacity planning.

• Meet SLA targets and profile generation KPIs

• Use Splunk dashboards to track orders and troubleshooting on daily bases.

• Identify and address day to day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further action, related to tools, procedures and compliance fulfilment

• Other potential duties

  • Utilize Infor SyteLine EDI interface with Sterling's GENTRAN translator to send and receive EDI communication, including PO Acknowledgments, EDI advance shipment notices, requesting IF via EDI.
  • Translate client response data generated by profile generation tools to Infor Syteline EDI messages and sending to ERP (SAP) system.
  • Trouble shooting EDI Inbound and outbound transmission Errors

Compensation: The salary range for this position is CAD $75,000 to $95,000 annually and is eligible for an annual bonus of up to 2.5% of base salary, based on company performance. Ontario Employment Standards Act Disclosures: Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position. This posting is for an existing vacancy