Territory Account Manager (SA26)

Job Description

POSITION INFORMATION: The Territory Account Manager is responsible for engaging end-customer to drive awareness, preference and purchase intent for Datalogic range of Data Capture products, across the assigned territory and customer verticals. You are expected to advocate for your customers’ needs with the various product managers in HQ, to ensure high degrees of customer satisfaction. In addition, you are responsible to drive our partners for product and service delivery in the assigned territory and liaise with the distributor and supply chain to ensure forecast and product supply is met in a satisfactory and timely manner.

ROLE MISSION Represent Datalogic and it’s products to the highest standard to improve customer satisfaction and grow market share across the assigned region, while meeting and exceeding revenue and profitability KPIs.

KEY RESPONSIBILITIES BUSINESS DEVELOPMENT AND PORTFOLIO MANAGEMENT

• Develop sales in assigned territory by serving existing customers, promoting products and concluding orders.

• Map potential prospective customers in territory by vertical and/or product requirements.

• Meet revenue, volume and price targets by product group.

• Leverage all resources possible to ensure customers are equipped with all the right information, demonstration units and support during the sell in process.

• Map key customer stakeholders, decision making process and key influencers in the product selection process.

• Manage visit reports and customer information in order to anticipate future needs / expectations.

FORECASTING AND REPORTING

• Provide reports on a weekly basis in line with the KPIs as set out from time to time.

• Collect customer data and prepare forecasts for sales tracking and order requirements.

• Track order delivery performance to meet customer requirements.

• Monitor customer and partner credit terms and financial health, reporting any concerns regularly to credit management.

Other tasks as assigned by the manager.

QUALIFICATIONS/REQUIREMENTS

Education (School/Specialization): Bachelor in Business/Engineering or equivalent field experience of 7 years Primary Language: Fluency in local language and Fluent English; written and verbal communication Experience : At least 5 years with technology products and/or services for Retail, Transport & Logistics and Healthcare industries; familiar with CRM systems, i.e. salesforce, microsoft dynamics, etc..

OTHER INFORMATION & SPECIFIC SKILLS RESULTS FOCUSED: A drive to achieve results and goals in the short and long term. Proven track record of meeting and exceeding targets across multiple quarters and years. In depth knowledge of the solution sales processes. CUSTOMER FOCUSED: A drive to discover needs of customers and be their champion in Datalogic. Strong knowledge of customer landscape, key stakeholders and partners across industry verticals. INTERPERSONAL CHARACTERISITCS: Strong communication and negotiation skills. Excellent listening skills. Extremely trustworthy, reliable and down to earth. Strong team player who strives for continuous improvements. MOTIVATIONAL CHARACTERISTICS: High energy level is important, comfortable with taking the lead and ownership over the outcome. A clear drive to win, can operate with a high level of autonomy, and compelled to take action when recognising problems and opportunities.