Field Service Engineer

Job Description

We are looking for a Field Service Engineer, based in Sydney Australia with the key mission to work on product and solution innovation. He/she will be in charge of:

• Installing (mechanical, cabling), configuration and start-up (commissioning) of Datalogic equipment at customer site as per pre-defined specifications with the highest quality standards

• Perform preventive maintenance on Datalogic equipment within the quoted timeline

• Adjust and/or replace onsite Datalogic devices of existing customer systems

• Train customer's on how their Datalogic equipment functions and how to fix/replace a device when it has failed

• Follow rigorously safety and security onsite company procedures

• Support remotely (phone, remote dial-in) the customer with product configuration or problem solving

• Escalate to upper technical level problems that can’t be solved independently

• Issue timely and accurate service reports (including expenses report)

• Assist with technical assessment of customer applications and requirement in pre-sales and technical support in post-sales situations, for Datalogic’s products.

• Work closely with the sales team, be sensitive to sales situations, and able to quickly analyze a technical problem through customer’s sample evaluations, recommend and implement a solution to meet the customers’ requirements.

• Other responsibilities include preparing software and hardware to demonstrate Datalogic’s products/system capabilities during trade shows, preparing and conducting technical seminar presentation, and supporting beta customers.

• Provide front-line technical support. Interface and coordinate with global technical support group to meet customers’ satisfaction.

• This position would requires regional traveling, any candidate should be willing to travel at short notice.

REQUIREMENTS

EDUCATION (SCHOOL/SPECIALIZATION): Diploma or BS in Electrical, Electronic, or Mechatronics Engineering, or equivalent real world experience. LANGUAGES: English EXPERIENCES: A minimum of 5 years of experience on Transportation and Logistics products and application software is required. SPECIFIC KNOWLEDGE AND INFORMATION TECHNOLOGY:

• Understand ID products and able to make demos

• Understanding of the PC and industrial networking environment OTHER INFORMATION & SPECIFIC SKILLS

• Good working attitude of devoting to team goal, and to helping customer to solve their problem in a timely and satisfactory manner.

• Strong mechanical aptitude

• Good communication, presentation, problem analytical and solving skills. Can-do and go getter attitude is a must.

• Fluent in spoken and written English

• Travel requirements: Approximately 30%