Benelux Field Service Engineer

Job Description

Role Mission

Reporting to the EMEAI Field Service Manager, this Field Engineer is responsible for providing state-of-the-art onsite services (installation, preventive maintenance, break-fix/troubleshooting call-out, site survey etc.) and technical support to customers on our range of Auto ID products, in particular our range of Stationary Industrial Scanners and cameras.

Key Responsibilities

• Install (mechanical, electrical), configure and start-up (commissioning) Datalogic equipment at customer sites as per pre-defined specifications

• Maintain, re-stamp, adjust and replace onsite Datalogic devices of existing customer systems

• Follow rigorously safety and security onsite company procedures

• Escalate to upper technical level problems that can’t be solved independently

• Issue timely and accurate service reports (including expenses report)

• Extend or help building a respectful relationship with customers by always adopting an exemplary attitude

Requirements

• Education: Bachelor degree in a technical field such as electronics.

• Languages: German as primary; English as additional language is considered a plus.

• Experience: Preferred is 2/3 years of prior experience on Field Service Activities in automation or other similar market with Electrical and Electronical devices.

Other Information & Specific Skills

• Electrical & Mechanical Schematics reading.

• Troubleshooting and diagnostic experience of electromechanical and software.

• Good understanding of computer networks (LAN, VLAN)

• Good understanding of network protocol (TCP-IP, UDP, FTP, SFTP, HTTPS)

• Good understanding of serial communications (RS232 & RS485)

• PLC communications expérience (PROFINET, PROFIBUS, ETHETRNET-IP)

• Experience in working with Industrial Automation Devices.

• Proficient in Microsoft Office Software (MS Dynamics is a plus)

• Willingness to travel is important. 80% of the time the candidate will travel inside Netherlands, 20% is the maximum availability asked to travel outside the country.

• Good communication and interpersonal skills

• Resident in Germany (Colonia, Dusseldorf area preferred)

Nice to have

• Work experience from our competitors (Vitronic, Cognex, Sick...)

• Work experience from a system integrator (Vanderlande, Fortna...)

What do we offer?

• A job with no repetitive tasks and many different aspects, all technological advanced.

• A job in which multiple technologies come together (Mechanics, Electronics and IT);

• Working for a Market leader serving market leaders in their respective areas from the largest Couriers to the largest Postal companies to the largest Airports.

• Role: Field Service Engineer

• Contract Type: Permanent

• Compensation & Benefits:

  • Annual Base Salary (RAL): €45,000–€50,000
  • Variable compensation
  • Welfare and benefits package
  • Car, Holiday allowance and of course Laptop and Cell Phone. A good Pension Scheme is part of the package as well.

  The final compensation package (including base salary and potential variable incentives) will be defined based on the candidate's experience, technical expertise, and overall fit for the role.

  Equal Opportunity Statement:

  This vacancy is open to candidates of all genders. Personal data will be processed exclusively for recruitment purposes, in compliance with applicable privacy and data protection regulations.

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