Fulfillment Management Associate

Role Description & Responsibilities

Dassault Systèmes is seeking a Fulfillment Management Associate to analyze, control, and approve license keys, both on-premise and Cloud, in DSx.Client Order and key activation and delivery tools, in accordance with customer agreements and 3DS policies and rules established by Business Administration.

Manage cloud environment and other service access deployments and modifications.

Manage Non-Technical Service Requests (NTSRs) by prioritizing and dispatching requests, analyzing issues through reproduction, and following up on escalations until resolution is delivered.

Act as an expert on license key processes, both on-premise and Cloud, as well as DSx.Client Care and key activation and delivery tools.

Conduct internal and external audits on Fulfillment Management activity.

Monitor and scale Fulfillment Management activities by delegating to Shared Service Centers through training and scope expansion.

Increase transaction automation by leveraging new technologies such as RPA and AI.

Define and transform Fulfillment Management processes and tools through IDEAs, process improvements, policy improvements, and simplification.

Contribute to related tool transformation through testing, including UATs.

Capitalize on and share knowledge and know-how, while training and supporting Sales Transaction Support and Partners both individually and collectively.

Qualifications

• Cloud compliance standard (quality, security, privacy)

• Issue licenses

• Integrate content into output media

• Manage standard enterprise resource planning system

• Perform quality audits

• Apply company policies

• Ensure compliance with legal requirements

• Guarantee customer satisfaction

• Perform escalation procedure

• Ensure cross-department cooperation

• Improve business processes

• Execute software tests

• automation technology

• Principles of artificial intelligence

• Track key performance indicators

• Develop training programs

• Provide user documentation

Soft Skills

• Communicate effectively

• Leading Others

• Solving Problems

• Priorities Requests

• Organizational Resilience

• Customer focus

• Quality focus

• Accountability

• Driving Change