User Success Engineer

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Success Engineer, Pune!

Role Description & Responsibilities:

We are seeking L1 Support Engineers, having experience in PeopleSoft Finance Domain, to work with our Digital Enterprise Solutions team. As part of this team, you will be responsible for PeopleSoft L1 Support which includes supporting the end user activities in different streams under Finance domain and you will get to work together with colleagues from all over the world to support them on challenging projects for international business that is spread worldwide.

Qualifications:

• Experience: 1-4 Years

• Education: Bachelor of Commerce / Engineering / MBA with Finance Background

• Candidate should have experience in General Ledger, Account Payables, Account Receivables, Billing, Travel and Expense and Asset Management.

• Perform first level troubleshooting and resolve issues with L1 scope - Escalate unresloved incidents with complete diagnostics.

• Should have good exposure to functional process flows of People Soft tool.

• Should be ready to work in 185 rotational shift (247 during closing)

• Candidate should be able to work closely with customers to understand the issues and deliver professional customer service.

• Perform Queue Management and handover activities to following shift. Reporting to Team Lead.

• Investigate and resolve incidents within SLAs.

• Use knowledge articles and contribute to knowledge management.

• Leverage AI powered support tools and identify automation opportunities.

• Proficient in SQL.

• Good understanding of IT delivery methodologies.

• Team Player and able to work in a cross-functional team environment.

What is in it for you?

• Work for the one of the biggest software companies in Europe

• Work in a culture of collaboration and innovation

• Opportunities for personal development and career progression

• Chance to collaborate with a multinational and multidisciplinary team

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. It is our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.