Strategic Account Manager - HVAC/Refrigeration

Company Description

MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!

Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.

Position

We are currently seeking a Strategic Account Manager to join our Western Europe Regional team at CAREL HQs in Brugine (Padova).

He/She will be focus on developing and implementing strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.

The candidate will hierarchically report to the Head of Strategic Accounts Management – WE Region.

MAIN ACCOUNTABILITIES & ACTIVITIES:

In line with the Group Key Account Management standard and processes, and in coordination with the global key account sales strategies, He/She, with the role in key account management:

• Contribute in setting guidelines and processes for the strategic management of HVAC/Refrigeration Key Accounts, leveraging local sales structure; provide guidance and support to Subsidiaries.

• Participate to the continuous improvement of Group key account HVAC/Refrigeration sales processes, tools, best pratcises.

In line with the Company strategy and in coordination with main related players, He/She, with respect to assigned accounts:

• Build and maintain strong relationships with the key clients, serving as their primary point of contact for all business-related matters.

• Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.

• Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.

• Collaborate with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience.

• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.

• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.

• Manage contract negotiations, renewals, and pricing discussions in collaboration with the key account sales team.

• Promote customer satisfaction by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.

• Collaborate with marketing and product management teams to provide feedback and insights from clients, contributing to the development of new products/services.

Requirements

• Relevant experience in multinational companies

• Previous solid experience in sales, key account management, or relevant customer relationship management roles managing multinational Key Accounts

• Experience in the HVAC/Refrigeration industry

• Very good English Proficiency level

• Availability to travel frequently (about 30% of time)

• University Degree

Other information

What we offer

• Work-life balance: remote working and flexitime

• On-boarding program and continuing training

• Company welfare: company canteen, life insurance, welfare platform, company bonus, contributions to school expenses

• Carel BoostCamp, a three-year training course for new hires under the age of 30, aimed at developing transversal skills, such as project management, cross cultural communication and problem solving

MAKE THE DIFFERENCE…ANYWAY: this position isn’t right for you? Check out our other job opportunities: https://www.carel.com/open-positions

CAREL applies the Italian National Collective Labour Agreement "Metalmeccanica Industria".

The reference gross annual fixed salary (RAL) range for this position is between €50,000 and €65,000.

The overall compensation package will also include:

• Individual performance bonus (MBO)

• Company performance bonus (Premio di Risultato), linked to collective results and subject to applicable favourable tax regulations;

• Additional welfare and benefit programs where provided under the applicable company policies and/or contractual arrangements.

The actual compensation offered will be determined on gender-neutral criteria based on the candidate's qualifications, professional experience, role seniority and skills.

For candidates:

• particularly qualified: compensation may be positioned outside the indicated range;

• entering the workforce with no prior professional experience: the starting salary is determined in accordance with CAREL's internal entry-level compensation policy.

ACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUE

At Carel we are actively committed to achieving our sustainability objectives, outlined in our “Driven by the Future - Sustainability in Action” plan, available for reference at: https://www.carel.com/carel-and-sustainability. Every day we take concrete actions to help combat climate change, identifying and developing products and services that increase energy efficiency and allow us to drastically reduce environmental impact.

Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring. Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.

This job post addresses both female and male candidates (see D.Lgs. n. 198/2006 & ss.mm.ii and D.Lgs. 215-216/2003). Candidates are invited to read the privacy statement (see artt. 13 e 14 del Reg. EU 679/2016) at the following link: https://www.carel.com/documents/10191/678238/CAREL_GDPR_Information_Candidates.pdf

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