Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities : 1. Application Managed Services

• Manage end-to-end AMS services for enterprise applications.

• Ensure application availability, stability, performance and SLA adherence.

• Manage incidents, service requests, problems and changes.

• Drive incident reduction through root-cause analysis and preventive actions.

• Monitor application health and proactively identify potential service issues.

• Ensure effective transition of applications into AMS.

2. SAP Application Support

Experience in one or more SAP areas such as:

• SAP S/4HANA

• SAP ECC

• SAP FICO

• SAP MM / SD / PP

• SAP SuccessFactors

• SAP Ariba

• SAP BW/4HANA

• SAP Basis

• SAP Integration / interfaces

Experience with SAP AMS / SAP Application Support is highly desirable.

3. Oracle Application Support

Experience across one or more:

• Oracle E-Business Suite

• Oracle Fusion Cloud

• Oracle ERP

• Oracle HCM

• Oracle SCM

• Oracle Database/application ecosystem

4. Non-SAP Application Support

Exposure to enterprise application ecosystems such as:

• Microsoft Dynamics / D365

• Salesforce

• ServiceNow

• Workday

• MES / Manufacturing applications

• PLM applications

• Supply Chain applications

• Custom Java / .NET applications

• API / Integration platforms

• Data & Analytics platforms

Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape.

AMS Transformation & Automation

A key expectation of the role is to move beyond traditional L1/L2/L3 support.

The candidate should be able to identify opportunities for:

• Automation of repetitive support activities

• AI-assisted incident resolution

• Automated monitoring and alerting

• Self-healing / auto-remediation

• Knowledge-based resolution

• Chatbots / virtual support agents

• Predictive incident management

• Automated ticket classification and routing

• Application performance analytics

• Shift-left and self-service capabilities

Experience with GenAI / AI agents / AIOps in AMS will be an advantage.

Service Management

Strong understanding of ITIL / ITSM practices including:

• Incident Management

• Problem Management

• Change Management

• Service Request Management

• Knowledge Management

• SLA / KPI management

• Major Incident Management

• Service Reporting

• Continual Service Improvement

Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable.

Transition & Transformation

The candidate will also participate in:

• Application transition / KT from incumbent vendors

• Due diligence and application discovery

• Knowledge acquisition

• Support model definition

• Runbook development

• SLA/KPI definition

• Transition planning

• Stabilization

• Continuous improvement

• Application modernization initiatives

• Cloud migration-related AMS

Stakeholder Management

• Work closely with CIO/CTO organizations and business stakeholders.

• Coordinate with SAP, Oracle, Microsoft and other technology partners.

• Manage customer escalations and service reviews.

• Participate in governance meetings.

• Communicate service performance, risks and improvement initiatives to senior stakeholders.

• Collaborate with offshore/nearshore/onshore teams.

Qualifications

Educational qualification:

• Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.

• 8–15 years of relevant IT experience, preferably with significant AMS exposure.

• Experience working in a large enterprise / GSI / multi-vendor environment.

• Strong communication and stakeholder-management skills.

• Ability to work across technology and business teams.

Experience :

8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management

Mandatory/requires Skills :

Advantageous Experience

• SAP + non-SAP integrated landscape

• Oracle + SAP environments

• Manufacturing applications

• Global AMS engagements

• Large-scale application transitions

• Cloud AMS

• AIOps

• GenAI-powered application support

• ServiceNow automation

• Process automation / RPA

• ITIL certification

• Experience in GSI / managed services organizations