Senior/Expert Technical Account Manager (all genders)

As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.

This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

Responsibilities

• Own and manage 5-10 enterprise customer relationships from a technical perspective

• Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions

• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps

• Map customer business needs to existing product features and proactively drive adoption

• Coordinate technical escalations in collaboration with solution engineering, support, and product teams

• Lead technical QBRs, integration reviews, and roadmap alignment workshops

• Monitor platform health, usage, and KPIs for your accounts and recommend improvements

• Partner closely with Key Account Managers, Product Management, Engineering, and Sales

Requirements

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting

• Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant)

• Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations

• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless)

• Strong ability to read and understand architecture diagrams, API documentation, and technical specifications

• Hands-on understanding of integrations via REST, GraphQL, and webhooks

• Experience with monitoring tools, incident processes, and SLAs

Nice To Have

• Experience in ecommerce platform migrations or replatforming projects

• Background in pre-sales engineering or post-sales consulting

• Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

• Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance

• Fluency in German is a strong plus

85000 - 120000 EUR