Mid-Level
Key Account Manager (all genders)
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Act as the main contact for key merchants, coordinating continuously between internal tech/ product teams and merchant needs to build strong, long-term relationships
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Conduct regular reviews and collaborative workshops with key merchants to showcase performance metrics, introduce new AI capabilities, and strengthen the partnership
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Identify growth opportunities across your portfolio and align commercial strategies accordingly—driving upsells, cross-sells, and expanding asset volume (e.g., expanding from core product shots to lifestyle imagery or localized marketing assets)
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Escalation & Issue Resolution: Proactively handle escalations and resolve operational, technical, or contractual issues in close collaboration with internal and external stakeholders
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3+ Years of Account Management Experience ideally within an e-commerce, fashion, or SaaS context
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A positive, convincing presence with strong enthusiasm and confident communication skills - capable of resolving escalations and inspiring stakeholders across all hierarchy levels
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A strong intuition for our target audience and a deep understanding of the brand's radiance, appeal, and positioning in the visual/AI market
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Familiarity with commercial e-commerce workflows and a strong interest or baseline understanding of generative AI visual creation tools
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Capable of resolving sensitive contractual or operational bottlenecks with a client-first mindset
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Fluent German and English skills
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