Entry Level, Junior
Customer Service Specialist (all genders)
-
You will solve complex customer inquiries, claims, and high-level complaints via email with absolute autonomy and zero direct phone contact as true Last-Level Support
-
Root out issues using extended system permissions and collaborate directly with key internal partners across Finance, Tech, and Legal to craft sustainable solutions
-
Turn everyday case insights into action by driving continuous improvements alongside cross-functional teams
-
Partner with our QA team to monitor, evaluate, and elevate the performance standards of our external partners
-
Build and maintain clear English-language documentation to ensure critical operational insights are captured and shared seamlessly across the team
-
Take full accountability for special initiatives, complex edge cases, and high-visibility projects from day one
-
Customer support experience is a plus, but motivated career-changers with strong problem-solving skills are very welcome
-
Practical mindset and logical thinking count more than formal degrees or qualifications
-
Sharp analytical skills with a knack for deep-dive "detective work" and quick tool adoption
-
Strong written communication and service mindset for smooth internal collaboration
-
High initiative, structured working style, and hands-on attitude
-
Business-fluent German and English skills (written and spoken)
-
Collaborative team player who stays calm under pressure
Sign up to apply and find out right away if you're a fit.
Is this role right for you?
Your agent will tell you — in seconds.
Sign up and I'll tell you right away how well ABOUT YOU matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.