Customer Service Representative / Work Control Clerk

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Customer Service Representative / Work Control Clerk – JLL

What this job involves: The Customer Service Representative / Work Control Clerk plays a key role in supporting daily facility operations and delivering an exceptional tenant and client experience across the assigned portfolio. This position is responsible for managing service requests, maintaining work order and asset data within the NCMMS system, coordinating communication between tenants and operations teams, and ensuring accurate documentation of maintenance activities. The role requires strong organizational skills, attention to detail, and a customer-focused approach to support operational efficiency and positive client relationships.

What your day-to-day will look like:

• Manage and maintain asset inventory and preventive maintenance schedules within the NCMMS system.

• Process demand, proactive, planned, above-standard, additional service, and miscellaneous work orders with accurate and complete information.

• Serve as the primary point of contact for tenant inquiries, service requests, and facility-related concerns.

• Greet and assist guests, visitors, employees, and vendors in a professional and customer-focused manner.

• Answer and direct incoming telephone calls and route messages to the appropriate personnel.

• Coordinate and track package and delivery activities for the facility.

• Monitor and follow up on service requests, complete assigned callbacks, and escalate priority issues when necessary.

Required Qualifications:

• High School diploma or equivalent required.

• Experience working in a customer service, facilities, administrative, or work control environment.

• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

• Strong verbal and written communication skills.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Ability to successfully pass a government background check.

Preferred Qualifications:

• Experience using NCMMS or other computerized maintenance management systems (CMMS).

• Familiarity with facility operations, maintenance coordination, or work order management.

• Experience supporting corporate, government, or commercial real estate environments.

• Demonstrated ability to identify process improvement opportunities.

• Strong problem-solving and customer relationship management skills.

• Experience coordinating classroom or shared-space utilization.

• Ability to work independently with minimal supervision.

Location: Philadelphia, PA Work Shift: Morning Shift

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site –Philadelphia, PA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.