Organizational Change Management Consultant

Position Description:

Help Organizations Navigate Change and Deliver Successful Transformation

Are you an experienced Organizational Change Management professional who enjoys helping organizations successfully navigate technology, process, and business transformation? Do you excel at engaging stakeholders, developing communications and training strategies, and preparing employees for new ways of working?

CGI is seeking an Organizational Change Management Consultant to partner with our Public Sector and Commercial clients on transformation initiatives ranging from focused strategic engagements to large-scale technology and organizational change programs.

We are seeking a forward-thinking Organizational Change Management (OCM) professional who brings a modern, innovative approach to driving organizational transformation.

The successful candidate will leverage digital communication platforms, emerging technologies, AI-enabled tools, and creative engagement strategies to modernize how organizations communicate, collaborate, and embrace change. This role will focus on developing people-centered change management strategies that promote stakeholder engagement, workforce readiness, effective communication, and sustainable adoption of new technologies and business processes.

In this role, you will help develop and execute change management strategies that strengthen stakeholder engagement, organizational readiness, communications, training, adoption, and benefits realization. You will work directly with client leaders, managers, employees, project teams, and other stakeholders to identify change impacts, address adoption risks, and help organizations successfully transition to their future state.

You will also help government and commercial organizations bridge the gap between legacy systems, processes, and operating models and modern digital, data-driven, and AI-enabled ways of working. This includes helping stakeholders understand not only what is changing technologically, but how the change will affect their roles, processes, decision-making, skills, culture, and service delivery.

CGI’s OCM capabilities include change strategy, stakeholder and leadership engagement, change impact and risk management, communications, training, organizational readiness, and adoption, supported by proven methodologies, tools, and technologies.

Our OCM professionals are expected to continuously evolve how change is delivered by using innovative engagement methods, digital collaboration tools, analytics, automation, interactive learning, and AI-enabled approaches where appropriate.

This full-time career opportunity is located in our Los Angeles, CA office with work performed at client site. CGI has an in-office policy that includes working onsite 2-3 days a week. For this project, a hybrid working model is possible, with the expectations of 25-50% onsite presence or as directed by the Project manager. At this time, members in the Los Angeles area are onsite one full week a month. Remote candidates with the right experience will be considered (must be willing to work PST hours!). Please note some minimal travel may be required.

How we’re transforming Government

We use technical expertise and secure solutions to help government reinvent the ways of working to improve citizen services and increase efficiency. Our work helps civil entities provide services transparently and with fewer resources.

As government organizations modernize legacy environments, CGI helps clients adopt modern digital services, enterprise platforms, artificial intelligence, automation, and data-driven solutions in ways that are practical, responsible, secure, and focused on measurable public-sector outcomes.

Your future duties and responsibilities:

How you'll make an impact

• Facilitate stakeholder discussions and workshops to align teams around future-state vision, objectives, and expected business value.

• Support the development and execution of comprehensive organizational change management strategies and plans for technology, process, and business transformation initiatives.

• Conduct stakeholder, change impact, readiness, and risk assessments to identify potential barriers to adoption and recommend appropriate mitigation strategies.

• Design, develop, deliver, and manage multi-channel communications tailored to different stakeholder groups and stages of transformation.

• Support the development of benefits realization and adoption strategies to help clients achieve intended business outcomes.

• Assist in establishing and managing change champion networks to strengthen communication, engagement, feedback, and adoption throughout client organizations.

• Support the design, development, review, and delivery of multi-modal training programs, materials, and supporting resources.

• Partner directly with client executives, leaders, managers, supervisors, employees, and project stakeholders throughout the change lifecycle.

• Develop and maintain organizational readiness checklists, assessments, dashboards, and other tools to evaluate preparedness for implementation and go-live.

• Collect, analyze, and report change management metrics to monitor stakeholder engagement, readiness, adoption, training completion, and overall change progress.

• Identify change-related risks, issues, and resistance and work with project and client leadership to develop appropriate mitigation approaches.

• Collaborate with project management, functional, technical, training, communications, and business teams to integrate OCM activities into the overall program plan.

• Develop innovative OCM strategies for AI-enabled, automated, cloud-based, data-driven, and digitally transformed environments.

• Assess the organizational and workforce impacts of artificial intelligence, automation, data, and modern software on roles, processes, decision-making, skills, culture, governance, and service delivery.

• Help clients with legacy systems and highly complex, process-intensive environments transition to modern technology-enabled ways of working.

• Support AI readiness and adoption activities, including stakeholder education, responsible-use practices, trust-building, governance awareness, and workforce transition planning.

• Translate complex emerging technologies into clear, practical, audience-appropriate messages for executives, managers, employees, and other stakeholders.

• Identify opportunities to improve the effectiveness, scalability, and measurability of OCM through technology, data, automation, and AI-enabled delivery methods.

• Help clients connect technology modernization efforts to workforce readiness, operating-model changes, business processes, culture, and measurable business or citizen outcomes.

Required qualifications to be successful in this role:

What you'll bring

• 3+ years of professional experience in organizational change management, supporting technology, process, and/or organizational transformation initiatives.

• Bachelor’s degree in Organizational Development, Organizational Psychology, Business Administration, Communications, Human Resources, Information Systems, or a related field. Equivalent professional experience in organizational change management, business transformation, communications, training, or a related discipline may be considered in lieu of a degree.

• Experience supporting the implementation of at least two technology solutions, including at least one ERP implementation.

• Hands-on experience supporting OCM activities such as stakeholder engagement, change impact assessment, communications, training, organizational readiness, adoption, and change risk management.

• Strong interpersonal and stakeholder engagement skills, with the ability to work effectively with client leaders, managers, employees, and cross-functional project teams.

• Excellent written and verbal communication skills, including the ability to translate complex information into clear, audience-appropriate communications.

• Strong PowerPoint, Visio, and visual communication and presentation skills.

• Ability to work independently with minimal supervision at client locations while contributing effectively as part of a broader consulting and project team.

• Ability to travel and work onsite based on client and project requirements.

• Ability to connect technology modernization with workforce impacts, operating-model changes, business processes, skills, culture, and service delivery.

• Ability to understand and communicate the practical organizational implications of emerging technologies, including artificial intelligence, generative AI, intelligent automation, cloud platforms, data, and digital services.

Desired Qualifications / Non-Essential Skills

• Previous management consulting or technology consulting experience.

• Experience supporting Business Process Reengineering initiatives, including documenting current-state and future-state business processes, business rules, workflows, and gap analyses.

• Experience supporting ERP transformation or modernization programs.

• Familiarity with established change management methodologies or frameworks, such as Prosci/ADKAR, Kotter, or similar approaches.

• Project management experience, including scope, schedule, dependency, issue, and risk management.

• Experience facilitating stakeholder workshops, focus groups, readiness sessions, or other collaborative working sessions.

• Experience developing or supporting change measurement, adoption, and benefits realization approaches.

• Experience supporting the adoption of emerging technologies such as artificial intelligence, generative AI, intelligent automation, cloud platforms, data and analytics, or digital government solutions.

• Experience helping organizations with legacy systems, complex operating environments, or highly regulated processes transition to modern technology-enabled ways of working.

• Experience supporting AI adoption, responsible AI, digital transformation, workforce readiness, or technology-enabled organizational change.

• Experience using digital collaboration tools, analytics, automation, interactive learning, or AI-enabled techniques to improve stakeholder engagement, communications, training, adoption, or change measurement.

• Understanding of AI-related adoption considerations, including trust, transparency, governance, responsible use, data quality, privacy, security, and workforce impacts.

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,800.00 $167,200.00. CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs CGI CSG anticipates accepting applications for this position through 2026 11 24.

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Skills:

• Advantage Financial Mgmt

• Agile

• Business Analysis

• System configuration

• SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.