Claims Specialist

We are looking for a proactive individual to join our Regional Claims team. Ideally, you will have experience from within the industry that you can bring with you to this role, otherwise, you will be part of a team with expert professionals where you will be able to learn, grow, and develop from their experience.

What makes working at Aon Aotearoa New Zealand different?

As a Claims Specialist, you will have the opportunity to collaborate with other professionals both within and externally to the organization. Your valued contributions will play a key part in the delivery of our Risk and Broking services to our corporate clients. This role sits in our Lodgment team.

You will have access to a range of benefits that we hope will make an impact on your life when and where it matters most, including access to a range of subsidized insurance coverage – Life, Income, and Trauma, Partially Subsidized Southern Cross Health Insurance, access to extensive Wellbeing programs, and a reward leave program.

With a National Team of Claims Specialists, we are open for the right candidate to be based in Christchurch, Hamilton, or Auckland.

Some of your responsibilities will include:

• Being a front-line point of contact for our corporate clients and looking after any inquiries related to claims they might have

• Liaison between our clients, the insurers, legal advisers, and other related stakeholders

• Preparation of accurate and concise claim records for brokers

• Processing of legal fees and monitoring reserves

• General administration and record maintenance

Skills and experience that will lead to success:

Ideally, you will come from a Claims background, otherwise, experience from a customer or solution-driven environment with strong administrative aspects to the role from within a corporate setting would be well suited to the role. Other key skills will be:

• Call Centre or phone-based experience highly regarded

• A customer-first mentality along with being a proactive problem solver

• You’ll be a natural communicator who understands how to tailor to the situation, whether it be face-to-face, over the phone, or through written correspondence

• You’ll be a motivated self-starter who, once up and running, is able to work with a level of autonomy

• Strong organizational skills and the ability to prioritize your work

• Outstanding written and verbal communication skills

• Confidence using the usual suite of Office Products, but also the ability to pick up new systems

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your well-being and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

#LI-GM2 2586736