Job Description

• Ensure the stability, availability, and performance of production applications.

• Monitor, troubleshoot, and resolve incidents, problems, and performance issues.

• Participate in major incident management (P1/P2), root cause analysis (RCA), and continuous service improvement initiatives.

• Manage deployments, releases, and change requests following ITIL and DevOps best practices.

• Collaborate with Development, Infrastructure, Scrum teams, and external providers to deliver sustainable solutions.

• Implement and enhance monitoring and observability capabilities across production environments.

• Maintain technical documentation and promote knowledge sharing within global support teams.

• Participate in on-call rotations supporting business-critical applications.

Profile

• 6+ years of experience in Application Production Support, Infrastructure Operations, or similar environments.

• Strong experience with Java Application Servers (Red Hat JBoss EAP), including performance optimization, heap dumps, and thread dump analysis.

• Hands-on experience with OpenShift, Kubernetes, and Cloud environments.

• Experience with API Gateway solutions (Axway, Apigee).

• Strong knowledge of RHEL Linux.

• Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, ELK, and Jaeger.

• Experience with CI/CD and DevOps tools, including GitLab, Jenkins, ArgoCD, and Nexus.

• Experience with Ansible and/or Terraform for automation and infrastructure management.

• Working knowledge of SQL Server and PostgreSQL.

• Experience working with ITIL, Agile, and DevOps methodologies.

• Portuguese (Fluent)

• English (Professional working proficiency)

Additional Information

• Availability to travel within Portugal when required;

• Availability for occasional international travel;

• Experience in multicultural and international environments is considered a plus.