Junior, Mid-Level
Business Support & Control System
Join our Team
About the Opportunity
Ericsson is looking for a Telecom Billing L2 Production Support Specialist to support billing and invoicing operations. The role involves 24x7 production support, billing-cycle monitoring, incident resolution, application troubleshooting, and coordination with technical and business stakeholders.
What You Will Do
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Provide L2 production and operational support for telecom billing and invoicing systems.
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Monitor daily, weekly, and monthly billing cycles, including bill generation, final billing, invoice generation, validation, archival, and downstream processing.
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Troubleshoot job failures, processing delays, invoice issues, data discrepancies, and integration failures.
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Analyze application logs, database records, input/output files, and job execution status to identify root cause and recovery actions.
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Perform approved job restarts, reprocessing, reconciliation, recovery, and data-validation activities.
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Monitor batch jobs, schedulers, FTP/SFTP transfers, and upstream/downstream interfaces.
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Use SQL, application logs, files, and operational tools for issue analysis and billing-data validation.
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Handle incidents and service requests within agreed SLAs and participate in critical incident support.
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Coordinate with L3/L4 application, database, infrastructure, vendor, business, and other stakeholder teams.
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Support approved changes, releases, and post-deployment validation.
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Prepare RCA documents, SOPs, troubleshooting guides, and knowledge articles.
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Identify opportunities for automation and operational improvement.
Key Qualifications
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Bachelor’s degree in Engineering, Computer Science, or a related discipline.
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Relevant hands-on experience in Telecom Billing or Application Production Support.
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Strong knowledge of telecom billing and invoicing processes; Ericsson billing experience is preferred.
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Experience with Interactive Billing Application (IBA) or an equivalent telecom billing application, including Windows-based applications.
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Good understanding of the end-to-end billing lifecycle.
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Strong SQL skills with experience in Oracle and/or MS SQL for validation, reconciliation, and troubleshooting.
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Good knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis.
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Experience with batch processing, job scheduling, monitoring, and production troubleshooting.
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Understanding of file-based integrations, FTP/SFTP, and system interfaces.
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Experience in a 24x7 production support environment.
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Knowledge of ITIL, Incident, Problem, and Change Management processes.
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Strong analytical, communication, troubleshooting, and stakeholder-management skills.
Preferred Competencies
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Experience supporting high-volume, business-critical telecom billing operations.
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Ability to work independently, manage escalations, perform RCA, and operate effectively under pressure.
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Proactive approach to automation, process improvement, customer focus, and knowledge sharing.
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