Sr. Technical Business Systems Analyst, Media Platforms-Xumo

Xumo, a joint venture between Comcast and Charter Communications, was formed to develop and offer a next-generation streaming platform for the entire entertainment industry. The company consists of three primary lines of business: Xumo devices, Xumo Play, and Xumo Enterprise. Powered by Comcast’s global entertainment platform, Xumo devices feature a world-class user interface with universal voice search capabilities, making it easy for consumers to find and enjoy their favorite streaming content. Xumo Play is a free ad-supported streaming TV (FAST) service offering hundreds of linear channels and on-demand options. Xumo Enterprise provides tools and services for content creators, distributors, and advertisers to make FAST content more accessible.

Job Summary

Xumo is seeking a Senior Technical Business Systems Analyst, Media Platforms to serve as a senior individual contributor supporting Platform Product, Engineering, Operations, and Security initiatives. This role independently leads complex business and systems analysis across Xumo’s Media Platforms, translating strategic business and operational needs into scalable requirements, governance practices, and measurable platform outcomes.

The Senior Platform Systems Analyst will help translate business objectives into actionable requirements, improve operational efficiency, identify cross-system dependencies, and support scalable platform growth across Xumo's media technology environment. This position serves as a critical bridge between Product, Engineering, Platform Operations, Cybersecurity, and enterprise stakeholders, helping ensure platform initiatives are clearly defined, operationally sound, and aligned with business objectives.

Job Description

Core Responsibilities

Requirements and Systems Analysis (50%)

• Lead requirements gathering, analysis, and documentation for platform initiatives across CMS, Metadata, Ingest, Platform Services, and related engineering systems.

• Partner with Product Managers and stakeholders to translate business needs into functional, technical, and operational requirements.

• Facilitate workshops, discovery sessions, requirements reviews, and stakeholder alignment discussions.

• Create and maintain business requirements documents, workflow diagrams, use cases, process maps, and supporting documentation.

• Analyze system interactions, data flows, operational dependencies, and platform impacts across multiple services.

• Collaborate with Engineering teams to ensure requirements are complete, actionable, and traceable through delivery.

• Independently lead analysis efforts for complex cross-functional initiatives spanning multiple platform domains.

Platform Operations and Process Optimization (30%)

• Analyze and improve workflows across content ingestion, metadata management, content publishing, platform operations, and supporting services.

• Identify opportunities for operational efficiencies, automation, standardization, and scalability.

• Document ownership models, operational procedures, dependencies, and service interactions.

• Perform impact assessments for platform enhancements, releases, infrastructure changes, and operational initiatives.

• Coordinate operational readiness activities for major releases and system deployments.

• Develop runbooks, readiness checklists, support procedures, and operational documentation.

• Participate in root-cause analysis, post-launch reviews, and continuous improvement initiatives.

• Support change management activities associated with platform modernization and service improvements.

Governance and Security Enablement (20%)

• Support governance, compliance, cybersecurity, and audit-readiness initiatives across platform systems and services.

• Partner with Security, Privacy, Infrastructure, and Engineering teams to document controls, workflows, ownership models, and supporting artifacts.

• Assist with risk identification, remediation tracking, and control documentation activities.

• Help establish traceability between platform requirements, operational processes, audit findings, and remediation efforts.

• Support development and maintenance of governance documentation, process controls, and operational policies.

• Contribute to operational readiness and compliance activities associated with platform security initiatives.

• Serve as a key liaison between Platform stakeholders and Security teams to ensure alignment and visibility across initiatives.

• Position is office based in Irvine, CA 4 days/week in office & 1 day remote

• Ability to work non-traditional hours (as needed) for various critical global events

• Other duties and responsibilities as assigned

Basic Qualifications

• 6-8 years of experience in Systems Analysis, Business Systems Analysis, Platform Operations, Technology Consulting, or related fields.

• Experience supporting enterprise software platforms, media technology systems, or large-scale digital services.

• Experience gathering, documenting, and managing business, technical, operational, and system requirements.

• Strong analytical, organizational, and problem-solving capabilities.

• Exceptional written and verbal communication skills with the ability to communicate effectively across technical and non-technical audiences.

• Experience working in Agile and cross-functional product development environments.

• Ability to independently manage multiple complex initiatives and competing priorities.

• Bachelor’s degree in technology related fields, such as Information Systems, Computer Science, Engineering, Business Technology, or related discipline

Preferred Qualifications

• Experience supporting streaming media, FAST (Free Ad-Supported Streaming Television), CTV (Connected TV), OTT platforms, television/broadcast operations, content delivery systems, or related media technology products and services.

• Experience with Content Management Systems (CMS), metadata platforms, media asset management, or content operations / content supply chain workflows.

• Familiarity with APIs, microservices architectures, cloud platforms, and distributed systems.

• Experience working with metadata, content catalogs, ingestion workflows, or media delivery systems.

• Experience partnering with Security, Compliance, Audit, Risk, or Privacy teams.

• Proficiency with SQL, relational databases, and data analysis tools.

• Experience with Jira, Confluence, Lucidchart, or related collaboration tools.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Systems Analysis, Data Flow Analysis, Process Modeling, System Integration, Workflow Analysis

Compensation

Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $105,349.85 - $140,466.46 USD.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.